Managed Services Operations Coordinator

Your key responsibilities include

• Managing day-to-day client services operations ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standards
• Coordinating end-to-end recruitment activities based on workforce requirements and clients request
• Overseeing the onboarding integration and ongoing engagement of deployed personnel ensuring resources are effectively settled into their roles and equipped for success
• Coordinating payroll administration and client invoicing activities ensuring personnel are remunerated accurately and on time while supporting timely billing and collection processes in accordance with contractual agreements
• Monitoring workforce performance through periodic reviews conduct quarterly performance assessments facilitate performance discussions and communicate client feedback to resources to drive continuous improvement
• Serving as the primary liaison between the client deployed personnel and internal stakeholders proactively managing issues escalations and stakeholder expectations
• Preparing and maintaining operational reports dashboards trackers and management information to support decision making service monitoring and business reviews
• Driving continuous improvement initiatives by gathering feedback from both clients and deployed personnel identifying process improvement opportunities and implementing solutions that enhance service quality employee experience and operational efficiency
• Building and maintaining strong stakeholder relationships while serving as a key liaison between service delivery teams and client representatives to drive successful outcomes and regulatory requirements.