Specialist, Student Success

Job title : Specialist, Student Success

Job Location : Abuja Deadline : September 30, 2026 Quick Recommended Links

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We are currently looking to engage a highly competent and result-oriented Specialist, Student Success with strong personal & professional integrity to join our dynamic team.

Responsibilities

The Specialist, Student Success will play a crucial role in guiding enrolled students through every step of their academic journey, ensuring their active participation in course activities, and ultimately facilitating their successful completion of studies, culminating in the timely attainment of certificates.

He/she is expected to;

• Proactively engage with students to provide guidance and support throughout their learning journey, from enrollment to course completion.
• Assist students with the onboarding process, including course introductions, and access to learning materials and resources.
• Monitor student progress and performance, tracking completion of assignments, quizzes, and assessments, and identifying students who may require additional support or intervention.
• Maintain regular communication with students via email, phone calls, virtual meetings, and online forums to provide updates, reminders, and encouragement, and address any concerns or challenges they may encounter.
• Connect students with relevant support services and resources, including academic advising, tutoring, technical assistance, and career counseling, to enhance their learning experience and facilitate success.
• Implement retention strategies to increase student retention rates, reduce dropout rates, and promote a positive learning environment that fosters student engagement and motivation.
• Analyze student performance data and feedback to identify trends, patterns, and areas for improvement, and collaborate with internal stakeholders to implement targeted interventions and enhancements.
• Gather feedback from students regarding their learning experience, course satisfaction, and suggestions for improvement, and relay this feedback to relevant departments for continuous enhancement of programs and services.
• Maintain accurate records of student interactions, progress, and outcomes using the institution's student information system (SIS) or customer relationship management (CRM) platform, ensuring confidentiality and compliance with data protection regulations.
• Offer guidance on academic policies, procedures, and resources; monitor students’ academic progress and identify potential issues or challenges.

Qualification & Experience

• Bachelor’s degree in educational management or any related field
• Minimum of 4-6 years’ relevant experience as a Student Success Officer or customer service within the tertiary education management space.
• Well-developed interpersonal, oral, and written communication skills, excellent time management and organizational skills.
• Ability to contribute to the achievement of the Institution’s Development Plan and the institution’s strategic planning processes.
• Possess the ability to prioritize and accurately complete tasks, work independently and meet deadlines.
• Must be adept in the use of MS Office Packages (Word, Excel, PowerPoint, Outlook, Teams).