Cluster Director Culture, Learning and PeopleDevelopment

Job Title: Cluster Director, Culture, Learning & People Development Location: Lagos & Abuja Sector: Hospitality / Luxury Hotels Job Purpose The Cluster Director, Culture, Learning & People Development will lead the culture, learning, talent, and people-development agenda across the organization's hospitality properties in Lagos and Abuja. The role will be responsible for embedding a consistent service culture, leadership philosophy, learning framework, and employee experience across both properties, while adapting initiatives to the operational needs of each location. Key Responsibilities 1. Culture & Service Excellence Define and embed the desired people and service culture across both properties. Translate company values into practical behavior's, service standards, and leadership expectations. Drive a culture of service excellence, accountability, professionalism, teamwork, and guest focus. Partner with operations to identify service gaps and translate guest feedback into coaching and development initiatives. 2. Learning & Development Develop and implement the annual Learning & Development strategy across both properties. Conduct training needs assessments across departments and employee levels. Establish structured programs covering onboarding, operational skills, supervisory development, leadership, and service excellence. Standardize core learning programs while allowing flexibility for property-specific requirements. Ensure learning programs are practical, engaging, measurable, and aligned with luxury hospitality standards. 3. Leadership & Talent Development Build leadership capability across supervisors, managers, and senior hotel leaders. Develop structured development plans for high-potential employees and future leaders. Support succession planning and internal career development across key functions. Coach leaders on people management, communication, performance management, employee engagement, and service culture. 4. Employee Engagement & People Development Develop initiatives that improve employee engagement, retention, recognition, and internal mobility. Partner with HR and Department Heads to identify capability gaps and implement targeted development solutions. Strengthen employee ownership, teamwork, accountability, and pride in the organisation. 5. Cluster Alignment – Lagos & Abuja Establish consistent people-development frameworks, learning standards, and cultural practices across both properties. Facilitate knowledge sharing and best-practice transfer between locations. Maintain regular presence across both properties and ensure effective implementation of cluster-wide initiatives. Identify differences in capability, culture, or service delivery and implement appropriate interventions. 6. Measurement & Reporting Establish and monitor KPIs covering training effectiveness, employee engagement, retention, internal promotions, leadership development, and service performance. Evaluate the impact of learning and culture initiatives on employee and guest experience. Provide regular reports, insights, and recommendations to the General Managers and senior leadership. Education & Experience Bachelor's degree in Hospitality Management, Human Resources, Business Administration, Psychology, Organizational Development, or a related field. Master's degree or relevant certification in L&D, HR, Leadership, Coaching, or Organizational Development is an advantage. 8–12 years' progressive experience in hospitality, preferably within luxury, upscale, or large full-service hotels 3–5 years' experience in a senior L&D, Training, Talent, HR, or People Development leadership role. Proven multi-property or cluster experience is strongly preferred. Strong experience in leadership development, service excellence, talent management, succession planning, and employee engagement. Strong understanding of hotel operations and luxury guest-service standards. Experience working across Lagos and Abuja or other African/emerging hospitality markets is an advantage. Interested & Qualified candidates should send their CVs to careers@worknigeria.com