GUEST SERVICE EXECUTIVE (GSE)

The Guest Service Executive is responsible for delivering a premium personalised and seamless guest experience throughout the Cube journey. The role serves as a key point of contact for guests ensuring exceptional service from pre-arrival through departure while supporting booking operations guest satisfaction service recovery and revenue growth.

KEY RESPONSIBILITIES

* Welcome and attend to guests professionally warmly and with a personalised approach.
* Deliver exceptional hospitality and ensure a seamless guest experience throughout the Cube journey.
* Coordinate guest bookings verify booking details and ensure all guest requirements and special requests are accurately communicated and fulfilled.
* Supervise host/hostess pre-arrival checks to ensure the cinema amenities food beverages and other booking inclusions are ready to the required standard.
* Brief guests on the Cube experience facilities and available services.
* Monitor guest experiences discreetly and proactively attend to guest needs and requests.
* Handle guest enquiries feedback and complaints professionally ensuring timely resolution and appropriate escalation where necessary.
* Provide personalised service to VIPs celebrities corporate clients and guests celebrating special occasions while maintaining confidentiality and discretion.
* Promote approved Cube packages upgrades add-ons merchandise and other services to support sales and revenue targets.
* Build positive guest relationships and encourage repeat visits and customer loyalty.
* Work collaboratively with Operations Food & Beverage Cinema Housekeeping Security Marketing Finance and other relevant teams to ensure seamless service delivery.
* Maintain accurate records of bookings guest feedback complaints special requests and service recovery actions.
* Adhere to all Cube service standards SOPs company policies health and safety requirements and professional grooming standards.

Qualifications :

Minimum Education Qualification: Bachelors Degree (./B.A./.) from a recognised institution.*
Minimum of *2 years experience* in guest services customer service hospitality luxury retail premium entertainment hotel operations aviation or a related customer-facing role.
Experience in a luxury hospitality or premium customer experience environment is an advantage.

Additional Information :

REQUIRED SKILLS & COMPETENCIES

* Excellent verbal and written communication skills.
* Strong interpersonal and customer service skills.
* High emotional intelligence empathy and conflict-resolution ability.
* Strong attention to detail and problem-solving skills.
* Ability to multitask and work effectively in a fast-paced environment.
* Sales upselling and relationship management skills.
* Good computer literacy and proficiency in Microsoft Office applications.
* Professional appearance excellent grooming discretion and confidentiality.
* Ability to work flexible hours including evenings weekends public holidays and peak movie release periods.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1