Receptionist / Membership & Concierge Coordinator

Receptionist / Membership & Concierge Coordinator

Industry: Hospitality Department: Membership & Guest Experience Reports To: Membership & Guest Experience Manager Location: Maitama, Abuja Employment Type: Full-Time Salary: ₦200,000 Net Monthly Experience: 3–5 Years

About the Role

We are seeking a polished, customer-focused, and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members, guests, and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships, reservations, concierge services, and administrative support.

This role requires exceptional interpersonal skills, professionalism, discretion, and a passion for delivering outstanding customer service within a premium hospitality environment.

Key Responsibilities

• Welcome members, guests, and visitors warmly while ensuring a professional and memorable first impression.

• Manage all front desk operations, including visitor registration, telephone inquiries, and general reception duties.

• Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events, and member activities.

• Handle membership inquiries, schedule club tours, support onboarding processes, and provide accurate information on membership offerings.

• Maintain accurate member profiles, preferences, attendance records, and communication history within the CRM system.

• Coordinate concierge requests, including reservations, guest passes, special arrangements, transportation, and personalized member services.

• Monitor guest access and ensure compliance with membership policies and security procedures.

• Respond promptly and professionally to member concerns, resolving issues efficiently while escalating complex matters where necessary.

• Liaise with internal departments to ensure seamless delivery of member services and operational excellence.

• Maintain the reception and front-of-house areas to the highest standards of cleanliness, presentation, and organization.

• Process incoming correspondence, maintain filing systems, and perform general administrative support duties.

• Prepare daily reports relating to member activities, bookings, visitor logs, and reception operations.

• Ensure confidentiality of all member information and organizational data.

• Support the planning and execution of member engagement activities and special events as required.

• Perform any other duties assigned by management.

Qualifications & Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management, or a related discipline.

• Minimum of 3–5 years' experience in reception, concierge, guest relations, customer service, or front office operations within hospitality, luxury lifestyle, aviation, healthcare, or premium service environments.

• Excellent verbal and written communication skills.

• Professional appearance with exceptional interpersonal and customer engagement skills.

• Strong organizational and multitasking abilities with excellent attention to detail.

• High level of discretion, integrity, and professionalism when dealing with confidential information.

• Proficiency in Microsoft Office Suite and CRM or booking management systems.

• Ability to remain calm, composed, and solution-oriented under pressure.

• Strong telephone etiquette and relationship management skills.

• Ability to work flexible hours, including weekends or public holidays where operationally required.

• Must reside in Abuja or be willing to relocate.

Key Competencies

• Customer Service Excellence

• Relationship Management

• Communication & Interpersonal Skills

• Concierge & Guest Experience

• Time Management

• Problem Solving

• Emotional Intelligence

• Organizational Skills

• Attention to Detail

• Teamwork & Collaboration

• Professionalism & Confidentiality

• Adaptability

Key Performance Indicators (KPIs)

• High member and guest satisfaction ratings.

• Timely and accurate booking and reservation management.

• Prompt resolution of member and guest inquiries.

• Accuracy of membership records and CRM updates.

• Excellent front desk presentation and operational efficiency.

• Positive feedback on customer experience and service delivery.

• Compliance with organizational service standards and policies.

How to Apply

Interested and qualified candidates should send their CV to hiring@mysigma.io using "Receptionist / Membership & Concierge Coordinator – Abuja" as the subject of the email.

Only shortlisted candidates will be contacted.