Retail Operations Manager

Job title : Retail Operations Manager

Job Location : Nigeria Deadline : September 03, 2026 Quick Recommended Links

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Summary

• You will own the operational backbone of our retail and fulfillment processes, ensuring seamless execution, efficiency, and scalability as we grow.
• This is a hands-on role building operational excellence from the ground up.

Job Responsibilities

• Own end-to-end retail/operations performance, including fulfillment, inventory, vendor coordination, and service delivery.
• Design and implement SOPs across operational workflows to improve speed, accuracy, and consistency.
• Build out operational systems and tools (inventory management, order tracking, reporting) from scratch where none exist.
• Monitor key operational metrics (fulfillment time, error rates, cost-to-serve, stock accuracy) and drive continuous improvement.
• Manage relationships with vendors, suppliers, and third-party logistics or fulfillment partners.
• Identify operational bottlenecks and proactively resolve them before they impact the customer experience.
• Train, and lead an operations team as the business scales.
• Partner with finance and customer service teams to align operations with broader business goals.

Requirements

• Bachelor's Degree in Business, Supply Chain, Operations, or related field.
• 5-8 years of experience in retail operations, e-commerce operations, or supply chain/logistics management.
• Demonstrated experience building or significantly improving operational processes and SOPs.
• Strong project management skills with the ability to juggle multiple operational workstreams at once.
• Comfortable working with operational data and systems to drive decisions.

What we are looking for (Mindset)

• Genuine ownership mindset - you treat the function as if it were your own business, not a set of assigned tasks.
• Builder mentality - comfortable creating structure, SOPs, and process from a blank page rather than inheriting a
• mature playbook.
• Proven ability to work independently with minimal oversight and make sound judgment calls in ambiguous situations.
• Startup or high-growth company experience strongly preferred - comfortable with fast pace, limited resources, and shifting priorities.