Banker, Virtual, Africa China Banking

• To effectively resolve customer complaints and complex queries ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications :

• in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.
• 1 - 3 years of experience in Operations Channel Call Centre Helpdesk -Service Support Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTCs products and services.
• Conceptual and practical knowledge of credit procedures policies and standards
• Computer literacy particularly with Microsoft Word Excel and Power Point

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1