Relationship Officer Financial Inclusion

Customer Acquisition Lead Generation and Sales:

• Identify onboard and activate new markets/locations for Financial Inclusion sales.
• Drive loan acquisition and disbursement targets within assigned markets.
• Generate leads through field activities referrals and team initiatives.
• Promote Financial Inclusion products including loans savings and micropension & microinsurance adoption.
• Build strong community presence to sustain continuous customer acquisition.

Relationship Management and Engagement:

• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Facilitate smooth onboarding experiences for association members ensuring they understand product offerings usage and benefits.
• Efficiently respond to qualify and track inbound leads and requests ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations addressing inquiries concerns and needs effectively.

Collaboration and Coordination:

• Collaborate with the Team Lead on onboarding markets/associations.
• Develop execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

Performance Tracking and Reporting:

• Track and report on sales conversion rates disbursements collections and pipeline performance.
• Gather feedback from association members and monitor other relevant KPIs for reporting to the Team Lead (and the Head of Financial Inclusion Unit when necessary).
• Monitor and improve personal performance against assigned targets.

• A minimum of OND HND or BSc in any field of study.
• 1 - 3 years of sales experience in a related field within the financial services industry.
• Experience in lending and/or collections is an added advantage.

Required Experience:

Unclear Seniority

Employment Type : Contract
Experience: years
Vacancy: 1