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Bumpa
Merchant Success AssociateBumpa • Lagos, Lagos, Nigeria
Merchant Success Associate

Merchant Success Associate

Bumpa • Lagos, Lagos, Nigeria
14 days ago
Job description

What youll be doing

  • Guide new merchants through onboarding and ensure they are ready to go live.
  • Support store setup inventory uploads payment configuration delivery setup and key business workflow setup.
  • Manage assigned merchant accounts and build strong relationships with business owners.
  • Drive merchant adoption online sales performance and business growth.
  • Help merchants use Bumpa tools to manage online and offline orders payments inventory customers and daily operations.
  • Identify onboarding blockers early and provide practical support to resolve them.
  • Proactively check in with merchants to improve engagement retention and product usage.
  • Recommend workflows that help merchants run their businesses more efficiently.
  • Share merchant feedback requests and recurring issues with Product Sales Engineering and Growth teams.
  • Maintain accurate records of onboarding progress account activity merchant performance and growth opportunities.
  • Meet onboarding activation adoption and growth targets.


An Ideal Candidate:

  • Bachelors degree in a relevant field.
  • 23 years experience in customer success onboarding account management sales or customer support.
  • Experience working with SMEs merchants e-commerce businesses or SaaS products is an advantage.
  • Strong communication and relationship management skills.
  • Good understanding of onboarding adoption account management and consultative selling.
  • Comfortable making calls sending follow-up emails and engaging merchants proactively.
  • Able to understand merchant needs and recommend practical solutions.
  • Strong problem-solving skills and ability to handle challenging customer situations.
  • Comfortable using data to track performance and identify growth opportunities.
  • Experience with tools such as Freshdesk Slack Google Workspace CRM tools or e-commerce platforms is an advantage.
  • Tech-savvy organised proactive and able to learn quickly in a fast-paced environment.



Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Merchant Success Associate • Lagos, Lagos, Nigeria