Team Lead, Retail Sales (Lagos)

JOB DESCRIPTION

Job Title: Team Lead, Retail Sales

Industry: Insurance / Financial Services

Reports To: Head of Retail Sales

Direct Reports: Retail Sales Executives, Sales Advisors, and Assigned Sales Team Members

Location: Lagos, Nigeria

Work Structure: Full-Time | Onsite

Remuneration: N15M - N18M Gross Annual

Client Overview
Our client is a leading Life Insurance organization dedicated to providing innovative insurance and financial protection solutions to individuals, families, and businesses.

With a strong commitment to customer satisfaction, service excellence, and market expansion, the organization continues to strengthen its presence through strategic sales initiatives and a customer-centric approach.

As part of its growth agenda, the organization seeks an experienced sales professional to join its dynamic & high-performing sales team in the capacity of a "Team Lead, Retail Sales" with focus on expansion and driving sustainable business growth across key markets.

Role Summary

The Team Lead, Retail Sales will be responsible for driving retail business growth through effective sales leadership, customer acquisition, relationship management, and team performance optimization.

The role will oversee the execution of retail sales strategies, monitor sales activities, and ensure the achievement of revenue and portfolio growth objectives.

The successful candidate will possess strong leadership capabilities, a passion for sales, and a proven ability to build and manage high-performing teams within a target-driven environment.

Key Responsibilities
Sales Strategy & Business Growth

• Develop and execute retail sales strategies to drive business growth and market penetration.
• Identify new business opportunities and customer segments to expand the retail portfolio.
• Drive customer acquisition initiatives and ensure consistent achievement of sales targets.
• Monitor market trends, customer needs, and competitor activities to identify growth opportunities.

Team Leadership & Performance Management

• Lead, coach, and motivate retail sales team members to achieve individual and team objectives.
• Establish performance goals and monitor productivity across the sales team.
• Conduct regular sales reviews and performance assessments.
• Provide ongoing training, mentorship, and development support to team members.

Customer Acquisition & Relationship Management

• Build and maintain strong relationships with customers and key stakeholders.
• Ensure exceptional customer service throughout the sales lifecycle.
• Support the resolution of customer concerns and service-related issues.
• Drive customer retention, cross-selling, and portfolio expansion initiatives.

Sales Operations & Reporting

• Monitor sales pipelines and conversion rates to ensure optimal performance.
• Prepare and submit periodic sales performance reports and business updates.
• Maintain accurate records of sales activities, customer engagements, and business outcomes.
• Ensure compliance with company policies, sales procedures, and regulatory requirements.

Requirements

Educational Qualification

• Bachelor's Degree in Marketing, Business Administration, Insurance, Economics, or a related discipline.

Professional Qualification

• Relevant insurance certification (ACIIN) will be an added advantage.

Experience

• Minimum of 7 years' retail sales experience within the insurance industry, preferably- Life Insurance
• At least 3 years' experience in a supervisory or team leadership role.
• Proven track record of achieving sales and revenue targets.

Skills & Competencies

• Sales Leadership
• Retail Business Development
• Customer Relationship Management
• Team Management & Coaching
• Negotiation & Closing Skills
• Business Development
• Communication & Presentation Skills
• Market Intelligence & Analysis
• Strategic Thinking
• Problem Solving & Decision Making
• Performance Management

Why Join This Opportunity?

This role presents an exciting opportunity for an experienced sales leader to drive retail business growth, lead a high-performing team, and contribute to the success of a reputable financial services organization committed to innovation, customer excellence, and sustainable growth.