Front Desk Officer

Job title : Front Desk Officer

Job Location : Lagos Deadline : October 15, 2026 Quick Recommended Links

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Job Summary

• The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience.
• The role serves as the first point of contact for guests and represents the hotel's professional image.

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Perform guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Provide information about hotel services, facilities, and local attractions.
• Handle guest requests, complaints, and concerns, escalating issues when necessary.
• Maintain accurate guest records and update reservation systems.
• Process payments, issue receipts, and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor room availability and occupancy status.
• Follow hotel policies, procedures, and security standards.

Requirements and Qualifications

• Minimum of HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong problem-solving and conflict-resolution skills.