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Verstand Resources Limited
Senior Patient Concierge (Revenue & Client Experience Specialist)Verstand Resources Limited • Abuja, Nigeria
Senior Patient Concierge (Revenue & Client Experience Specialist)

Senior Patient Concierge (Revenue & Client Experience Specialist)

Verstand Resources Limited • Abuja, Nigeria
5 days ago
Job description

Role Overview

We are seeking a highly experienced, results-driven Patient Concierge to serve as the face and revenue driver of our front office. This is not a traditional receptionist role—this position is central to sales conversion, client experience, and revenue growth.

The ideal candidate is a high-performing closer, relationship builder, and proactive communicator who thrives in a luxury environment and understands how to guide clients seamlessly from inquiry to treatment and long-term retention.

Key Responsibilities

1. Lead Conversion & Revenue Generation

  • Manage all inbound and outbound inquiries (calls, WhatsApp, social media, website leads)
  • Convert leads into booked consultations and treatments with a target conversion rate of 80%+
  • Confidently present treatments, pricing, and value propositions to prospective clients
  • Follow up consistently and strategically to close undecided leads
  • Identify upsell and cross-sell opportunities for treatments and products

2. Client Experience & Retention

  • Deliver a luxury, white-glove client experience from first contact to post-treatment follow-up
  • Build strong relationships with clients to increase retention and lifetime value
  • Maintain consistent communication with existing patients (check-ins, reminders, reactivation)
  • Ensure every client interaction reflects the brand’s premium positioning

3. Front Office Operations (Revenue-Focused)

  • Manage appointment scheduling to maintain 75%+ booking capacity
  • Optimize provider schedules for maximum productivity and revenue
  • Minimize no-shows and cancellations through proactive confirmation systems
  • Maintain accurate client records and pipeline tracking

4. Marketing Support & Growth Initiatives

  • Collaborate with marketing to follow up on campaigns and convert generated leads
  • Identify trends, objections, and opportunities to improve conversion strategies
  • Actively contribute ideas to improve patient acquisition and retention
  • Support execution of promotions, events, and referral programs

Ideal Candidate Profile

We are looking for someone who is:

  • Sales-driven: Proven ability to convert leads and exceed revenue targets
  • Highly proactive: A go-getter who does not wait to be told what to do
  • Strategic thinker: Understands client psychology and buying behavior
  • Exceptional communicator: Clear, confident, persuasive, and polished
  • Luxury-minded: Understands high-end clientele and premium service delivery
  • Detail-oriented & organized: Able to manage multiple leads and follow-ups efficiently
  • Tech-savvy: Comfortable with CRM systems, scheduling tools, and digital communication platforms

Required Experience

  • Minimum 3–5+ years in a similar role (medical aesthetics, wellness, luxury service, or high-end sales environment preferred)
  • Proven track record of high conversion rates and revenue generation
  • Experience handling high-value clients and premium services
  • Strong background in sales, client management, or front office leadership

Key Performance Indicators (KPIs)

  • Lead conversion rate: 80%+
  • Booking capacity: 75%+ maintained
  • Client retention rate improvement
  • Reduction in no-show rates
  • Revenue generated from consultations and follow-ups


What We’re Looking For (Non-Negotiables)

  • You must be a closer, not just a coordinator
  • You must be results-driven, not task-driven
  • You must take ownership of revenue, not just bookings
  • You must operate with urgency, professionalism, and excellence at all times

Position Type

Full-time


Why Join Us

  • Work with a leading luxury medical aesthetics brand
  • Be part of a growth-focused, high-performance team
  • Opportunity to directly impact revenue and business expansion
  • Exposure to premium clientele and advanced aesthetic treatments

HOW TO APPLY

hr@verstandresources.com

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Senior Patient Concierge (Revenue & Client Experience Specialist) • Abuja, Nigeria

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