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Remote World
Customer Support RepresentativeRemote World • Abuja, FCT, Nigeria
Customer Support Representative

Customer Support Representative

Remote World • Abuja, FCT, Nigeria
21 days ago
Job description

Customer Support Representative $400$600 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Shift-based morning or afternoon WAT shifts available
Salary: $400$600 USD/month
Contract: Full-time permanent

The location shown on this listing is where the client is based. This role is fully remote no relocation required. Candidates from anywhere are welcome to apply.

About the company

Remote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.

The role

Youll be the first point of contact for buyers and sellers reaching out via live chat and email. Youll resolve order issues answer product questions and escalate complex cases helping customers get back on track quickly and leaving them feeling looked after.

What youll do

  • Handle inbound queries via live chat and email within SLA targets
  • Resolve order delivery and payment issues using internal tools
  • Escalate complex or sensitive cases to the right team
  • Log interactions accurately in the helpdesk system
  • Identify recurring issues and share feedback with the product team

What youll need

  • Clear friendly written communication in English
  • Patient and calm when handling frustrated customers
  • Able to learn new software tools quickly
  • Reliable internet connection and quiet workspace

Nice to have

  • Experience with Zendesk Freshdesk or similar helpdesk tools
  • Previous customer-facing or support role
  • Pidgin English is a plus for certain customer segments

What youll get

  • $400$600 USD/month
  • Shift options to suit your schedule
  • Paid leave and public holidays
  • Training provided no prior e-commerce experience needed
  • Opportunity to move into team lead or QA roles

Apply with your CV. No cover letter required well ask a few short questions in the application form instead.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.


Employment Type : Full Time
Experience: years
Vacancy: 1
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Customer Support Representative • Abuja, FCT, Nigeria

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