Head, Merchant Services

Job title : Head, Merchant Services

Job Location : Lagos Deadline : October 07, 2026 Quick Recommended Links

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Job Objective (s)

• As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure a seamless and value-driven merchant experience while advancing the company’s market positioning as a leading fintech provider of payment and commerce solutions.
• The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.
• This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.

Duties & Responsibilities
Strategic Leadership & Planning:

• Define and execute the department’s short- and long-term strategies to drive merchant acquisition, activation, and revenue growth.
• Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors.
• Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.

Business Development & Client Engagement:

• Ensure consistent delivery of high-quality service and support to existing merchants.

Operations & Performance Management:

• Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.

Team Leadership & Development:

• Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations.
• Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training, mentorship, and upskilling programs.
• Recognize and reward individual and team achievements and contributions.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
• Experience: Minimum 10 years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role (post-NYSC experience).