Quality Control & Store Operations Manager

Quality Control & Store Operations Manager

Location: New Owerri, Imo State
Employment Type: Full-Time (On-Site)
Industry: Pharmaceutical Retail
Reports To: Head of Quality Control
Experience Level: Minimum of Ye3ars

Compensation

₦200,000 – ₦250,000 Monthly

Role Overview

The Quality Control & Store Operations Manager will play a critical leadership role in safeguarding operational integrity, ensuring regulatory compliance, and driving excellence across retail pharmacy operations. This position requires a firm, detail-driven professional with a strong sense of accountability and the confidence to identify and address fraud, inefficiencies, and process gaps.

The successful candidate will oversee both quality assurance and end-to-end store operations, while also supporting the setup and standardization of a growing retail network.

Key Responsibilities

Quality Assurance & Regulatory Compliance

• Establish and enforce robust quality control frameworks in line with regulatory standards, including those set by NAFDAC and Pharmacists Council of Nigeria.
• Conduct routine and surprise audits to identify non-compliance, stock discrepancies, and expired or compromised products.
• Ensure proper storage, handling, and documentation of pharmaceutical products in accordance with safety and regulatory requirements.
• Lead investigations into suspected fraud, theft, and operational irregularities, ensuring timely resolution and reporting.

Store Operations & Leadership

• Oversee the day-to-day operations of the New Owerri retail outlet, ensuring efficiency, accuracy, and high service standards.
• Manage inventory control processes, including stock reconciliation, demand planning, and replenishment cycles.
• Supervise and lead store personnel, driving accountability, discipline, and performance excellence.
• Ensure optimal merchandising, pricing accuracy, and a seamless customer experience.

Audit, Risk & Control Management

• Design and implement internal control systems to mitigate operational and financial risks.
• Perform periodic stock audits and reconcile physical inventory with system records.
• Develop and execute loss prevention strategies, with a focus on high-risk areas and transactions.
• Provide detailed audit reports with actionable insights to executive management.

Expansion & Regional Oversight

• Support the launch and operational structuring of new retail outlets.
• Conduct periodic audits and compliance reviews across branches as required.
• Ensure consistency in processes, reporting standards, and quality control across all locations.

Reporting & Continuous Improvement

• Prepare and present weekly and monthly operational and audit reports.
• Maintain comprehensive documentation of inspections, incidents, and compliance activities.
• Drive continuous improvement initiatives aimed at enhancing efficiency, reducing waste, and optimizing costs.

Qualifications & Experience

• Bachelor's Degree in Pharmacy, Pharmacology, Biochemistry, or a related discipline.
  (Professional licensure is an added advantage.)
• Minimum of 5 years' relevant experience in pharmaceutical retail, quality control, or internal audit.
• Strong understanding of regulatory and operational standards within Nigeria's pharmaceutical sector.
• Demonstrated experience in fraud detection, compliance enforcement, and risk management.
• Proven leadership capability with experience managing teams and retail operations.
• High level of integrity, assertiveness, and attention to detail.
• Strong analytical, investigative, and problem-solving skills.
• Proficiency in inventory management systems and Microsoft Office tools.

Core Competencies

• Ethical Leadership & Integrity
• Attention to Detail & Accuracy
• Operational & Retail Management
• Risk Control & Fraud Detection
• Regulatory Compliance
• Decisiveness & Assertiveness
• Reporting & Communication

What We Offer

• Competitive compensation with performance-based incentives
• Opportunity to lead within a growing pharmaceutical retail brand
• Career advancement and executive exposure

Application Process

Interested and qualified candidates should forward their CV to:
hiring@mysigma.io

Subject Line: Quality Control & Store Operations Manager – New Owerri