Process Improvement Specliast

Job Description

Job Title: Process Improvement Specialist

Location: Lagos, Nigeria

Role Summary

A leading Nigerian ship owner and operator, providing comprehensive and tailor-made solutions across the oil and gas supply chain is seeking a highly analytical and detail-oriented Process Improvement Specialist to drive operational efficiency, streamline workflows, and strengthen governance across business functions.

The ideal candidate will be responsible for identifying process gaps, redesigning workflows, and implementing scalable, technology-driven solutions that improve performance, compliance, and overall business effectiveness.

Key Responsibilities

Process Improvement & Design

• Identify inefficiencies and bottlenecks across business processes
  
• Redesign and document optimized workflows, SOPs, and process maps
  
• Collaborate with stakeholders to validate and implement improved processes
  
• Support automation initiatives in partnership with data and IT teams
  
• Drive continuous improvement using data-driven insights
  

Performance Monitoring

• Track and evaluate process performance using KPIs and analytics tools
  
• Recommend and implement improvements to enhance efficiency and productivity
  
• Identify opportunities for digital transformation and automation
  

Governance & Compliance

• Maintain process documentation, version control, and standard operating procedures
  
• Ensure all processes comply with internal policies and regulatory requirements
  
• Conduct periodic audits and process reviews
  

Stakeholder Management

• Work closely with department heads to align processes with business goals
  
• Facilitate training and onboarding on new or improved processes
  
• Act as a subject matter expert for process-related matters
  

Requirements

• Strong analytical, problem-solving, and critical thinking skills
  
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  
• Experience with process mapping tools (Visio, Lucidchart or similar)
  
• Knowledge of Power BI, Power Automate, or similar tools is an advantage
  
• Strong communication and stakeholder management skills
  
• Ability to manage multiple priorities and deliver under deadlines
  

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field
  
• Certifications in Lean Six Sigma, Process Improvement, or Project Management are an added advantage
  
• 2–3 years of experience in process improvement, business analysis, or operations for a TOP Organization.
  

Performance Metrics

• Reduction in process inefficiencies and operational delays
  
• Accuracy and quality of process documentation
  
• Successful adoption of improved workflows
  
• Stakeholder satisfaction and engagement levels
  

Requirements
Qualifications: Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. A relevant postgraduate qualification is preferred. Experience: At least 5 years in a commercial role, with 2-3 years of managerial and sales leadership experience, preferably in logistics, transportation, or supply chain. Industry Knowledge: Strong understanding of the logistics and supply chain market, including trends, regulations, and technological advancements. Skills: Leadership and people management abilities Excellent negotiation, communication, and interpersonal skills Strong financial acumen and the ability to interpret financial data Strategic thinker with a track record of executing successful commercial strategies Proven ability to meet and exceed growth targets Key Competencies: Leadership: Ability to inspire teams to achieve common goals Commercial Acumen: Deep understanding of market dynamics and growth opportunities Customer Focus: Ability to deliver exceptional value to clients Problem-Solving: Strong analytical skills to identify challenges and implement solutions Adaptability: Thrive in a fast-paced, dynamic environment