Analyst - Channels and Captive Portals.Digital Services NGMTN Group • Ikoyi, Lagos, South West Region, Nigeria

Analyst - Channels and Captive Portals.Digital Services NG

MTN Group • Ikoyi, Lagos, South West Region, Nigeria

4 days ago

Job description

Reports To: Manager - Digital Platform Development Division: Digital Services Mission:

Support Digital Services growth by documenting, standardizing, and improving digital channel user journeys and processes, ensuring clear requirements, seamless implementation, and effective enablement for digital product delivery.
Analyze user behavior data to improve the digital journey, and collaborating with IT and external vendors to maintain 24/7 channel availability.

Description:

Support the delivery and continuous improvement of digital channels and captive portals used for the distribution of digital products and services.
Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital channels and captive portals
Analyze and review channel and portal performance to generate actionable insights that optimize customer journeys, drive growth, and improve revenue outcomes.
Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization.
Support/Lead User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness.
Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions.
Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes.
Collaborate with internal teams and external partners to identify, onboard, integrate, and support digital platforms, systems, and ecosystem features.
Ensure all digital channel features, platforms, and integrations comply with MTNN governance standards, data policies, and regulatory requirements.
Ensure adherence to product governance frameworks, data standards, and regulatory obligations throughout digital product and channel development.

Education:

A first degree in any related discipline
Fluent in English

Experience: 3-7 years’ experience which includes

Experience working in a medium organization
Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
Experience in business analysis, requirements gathering, and user story documentation.
Experience in digital analytics, e‑commerce, digital channels, or product support roles

Create a job alert for this search

Analyst - Channels and Captive Portals.Digital Services NG • Ikoyi, Lagos, South West Region, Nigeria

Similar jobs

Data Center Technician Nigeria Onsite

RM Staffing B.V. • Lekki, RI, NG

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran...Show more

Last updated: 30+ days ago

Portfolio Manager

Sankore Investments • Ikoyi, LA, ng

Quick Apply

Client Portfolio Management & Execution Oversight.Structure and manage discretionary client portfolios aligned with investment objectives and strategy.Execute portfolio-level trades and rebalance i...Show more

Last updated: 3 days ago

Sales Partner (1st Line Manager)

ACR Globe • Lagos Mainland, LA, ng

Quick Apply

A leading food manufacturing company committed to delivering high-quality food products across Nigeria.We are driven by excellence, innovation, and a passion for nourishing communities.As we contin...Show more

Last updated: 5 days ago

Professional Driver (Spy Drivers)

Dunn and Braxton Limited • Surulere, LA, ng

Quick Apply

Salary: #15,000 to #20,000 daily.We are Nigeria’s premier Driver-on-Demand service provider(.Safely transport the clients, strictly adhering to traffic regulations.Accurately track hours/trips and ...Show more

Last updated: 11 days ago

Dealer Manager( Buy Now Pay Later.)

PALMPAY LIMITED • Lagos Island, Lagos, NG

Quick Apply

Job Title: Dealer Manager Department: Sales Reports To: Regional Sales Manager / Zonal Sales Manager Location : Lagos Island Salary : N120,000 Job Purpose: To manage and grow the dealer network wit...Show more

Last updated: 30+ days ago

Associate Project Manager

NoemDek • Ikoyi, Lagos, Nigeria

Quick Apply

NoemDek Limited is a diversified holding firm with subsidiaries in upstream oil/gas servicing, power, technology and real estate.We are focused on building sustainable ventures across several indus...Show more

Last updated: 25 days ago

Teamlead, Field Recovery

Renmoney • Ikoyi, LA, NG

Quick Apply

At Renmoney, we believe in the power of financial inclusion and the meaningful impact we can make in the lives of our customers.Our mission is simple: to make finance simple and useful for everyone...Show more

Last updated: 30+ days ago

Sales Manager

CIG Motors • Victoria Island, LA, ng

Quick Apply

CIG Motors is seeking a highly driven and performance-oriented.This role is for a senior sales professional who takes full ownership of the sales pipeline, market penetration, customer relationship...Show more

Last updated: 19 days ago

Field Sales Associate

NoemDek • Ikoyi, Lagos, Nigeria

Quick Apply

We are seeking to hire a dedicated .The ideal candidate will be passionate about renewable energy, results-driven, and play a key role in supporting the growth and success of our company.Regularly ...Show more

Last updated: 14 days ago

Field Recovery Officer

Renmoney • Ikoyi, LA, NG

Quick Apply

Renmoney is hiring a .Field Recovery Officer.The role involves executing recovery strategies, negotiating realistic repayment plans, and advising on process .Engage defaulting customers ...Show more

Last updated: 30+ days ago

Sales & Business Development Lead

StreSERT Integrated Limited • Ikoyi, LA, ng

Quick Apply

Sales & Business Development Lead.Our client is a dynamic business servicing firm operating at the intersection of digital innovation, leadership transformation, and entrepreneurial development.Our...Show more

Last updated: 12 days ago

Dealer Manager (Buy Now Pay Later).

PALMPAY LIMITED • Lagos Island, Lagos, NG

Quick Apply

DEALER MANAGER The Dealer Manager will manage and grow the dealer network within an assigned territory.Ensure dealer performance aligns with company sales targets, brand standards, and customer ser...Show more

Last updated: 30+ days ago