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#53952 Virtual Service Advisor (Collision)
#53952 Virtual Service Advisor (Collision)Activate Talent • NG
#53952 Virtual Service Advisor (Collision)

#53952 Virtual Service Advisor (Collision)

Activate Talent • NG
27 days ago
Job type
  • Quick Apply
Job description

Job Type: Full-Time
Location: 100% Remote

VIRTUAL SERVICE ADVISOR (COLLISION)

Role Summary:

We're looking for a responsible individual to manage the end-to-end collision repair process, ensuring seamless coordination between customers, insurance providers, and repair teams.

This role plays a critical part in delivering a smooth customer experience while maintaining efficiency in repair timelines, approvals, and documentation.

Key Responsibilities:

  • Receive and intake insurance claims, ensuring all required information and documentation are complete and accurate
  • Schedule vehicle inspections and coordinate with estimators and repair teams
  • Prepare detailed repair estimates and submit supplements as needed based on additional findings
  • Liaise directly with insurance adjusters to secure timely approvals and resolve any discrepancies
  • Provide consistent and proactive updates to customers regarding repair status, timelines, and any changes
  • Monitor and track repair progress to ensure adherence to agreed timelines and service standards
  • Maintain accurate records of claims, approvals, communications, and repair documentation
  • Coordinate with internal teams to address delays, parts availability issues, or workflow bottlenecks
  • Ensure compliance with company procedures, insurance requirements, and quality standards


Key Performance Indicators (KPIs):

  • Reduction in overall repair cycle time
  • Timely and efficient approval of supplements
  • 100% compliance in providing regular customer updates
  • High customer satisfaction and positive service feedback
  • Accuracy and completeness of estimates and documentation
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#53952 Virtual Service Advisor (Collision) • NG

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