Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

1. Respond promptly and professionally to enquiries via email, phone, and messaging platforms
2. Provide accurate information about courses, schedules, fees, and company policies
3. Handle student registrations, payments, and administrative documentation
4. Follow up with prospective clients and maintain customer records
5. Provide feedback on customer trends and issues to management.
6. Manage class scheduling and communicate updates to students
7. Address and resolve customer concerns in a professional and timely manner

Requirements

• Diploma or Bachelor’s degree in Business Administration, Communications, or related field
• 1–3 years of experience in customer service or administrative roles (experience in education industry is an advantage)
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Professional, patient, and customer-focused attitude
• Proficient in Microsoft Office and basic administrative systems
• Ability to work independently and as part of a team
• Must reside in Yaba or its immediate environs (mandatory)