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Customer Support Representative

Customer Support Representative

Project GrowthNigeria, NG
26 days ago
Job type
  • Full-time
Job description

Job title : Customer Support Representative

Job Location : Nigeria Deadline : December 14, 2024 Quick Recommended Links

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Key Responsibilities

  • Customer Support : Interface with customers via email, chat, Zoom, and phone providing prompt and courteous assistance. Answer incoming inquiries and engage with clients in a friendly, professional manner while actively listening to their concerns.
  • Zoom Course Facilitation : Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom.
  • Inquiry Management : Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.
  • CRM Management : Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records.
  • Collaborative Communication : Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies.

    • What Success Looks Like

  • Seamless Course Access : Efficiently assist customers in accessing live courses, with minimal disruptions.
  • Positive Customer Experience : Provide friendly, professional service that supports customer needs and reflects company values.
  • Organized Communication : Maintain accurate, up-to-date records in the CRM and ensure clear communication with the team on customer inquiries and issues.
  • Collaborative Teamwork : Work effectively within a small, supportive team, contributing to a cooperative and detail-oriented culture.

    • Qualifications

  • Fluent English : Excellent written and verbal communication skills in English.
  • Organizational Skills : Highly organized with strong attention to detail, able to manage multiple tasks accurately.
  • Tech-Savvy : Comfortable working primarily from a computer, managing an email inbox, and familiar with Zoom.
  • Team Player : Able to work collaboratively in a small, supportive team environment.

    • Nice to Have

  • Sales / Marketing Experience : Familiarity with sales or marketing principles is a plus.
  • CRM Knowledge : Experience with Salesforce or other CRM platforms is beneficial, though not required.
  • Education : Applicants with or without a college degree are welcome to apply.