Retail Sales Operations Manager

Job Summary

To provide leadership by driving the People and Organizational culture, Sales, and Operations of the entire branch.

• Minimum Qualification:HND
• Experience Level:Senior level
• Experience Length:5 years

Job Description/Requirements

Responsibilities:

• Branch Leadership
• Organizational culture
• Sales drive across the units and target actualization
• Branch operations management
• Customer experience and relationship management
• Supply chain management and Inventory management
• Performance Management: Excellent track record in consistently meeting or exceeding sales targets and KPIs.
• Recruitment and Training: Hiring and training of Sales Associates
• Responsible for recommending the firing of non-performing team members
• Facility Management
• Brand Awareness and Marketing
• Reporting

Requirements:

• Passion for retail and strong attention to detail.
• Proven ability to drive the retail operations and sales process from plan to close.
• A knack for selling.
• Customer-oriented abilities.
• Excellent leadership, coaching, and people management skills.
• Possess a deep sense of humor and integrity.
• Must be able to speak with candor and objectivity.
• A good team player with the ability to adapt to a fast-paced environment.
• A strategic thinker with the ability to instill confidence in customers and across the internal team.
• Pleasant personality with excellent interpersonal relationships and communication.
• Must be a self-starter and nimble multi-tasker, able to handle large, complex projects.
• Ability to remain calm in stressful situations.
• Data inquisitiveness.
• Willingness to learn and grow.
• In-depth knowledge of the Retail/FMCG Industry with strong business acumen sense.
• Adequate knowledge of PCN, NAFDAC, SON, and other regulatory agencies.
• Must be an excellent verbal and written communicator, comfortable preparing retail presentations and reports.

Technical Competencies:

• Proficiency in the usage of Microsoft Office Suite
• Proficiency in Retail Software
• Other added Requirements: Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required)

Working Conditions: 11-12 hours/ a day of the week

Remuneration: Fixed pay of NGN 1,800,000 – 2,160,000 per annum

Bonuses: Variable pay incentives benefits and compensation:

• Pensions
• Health Insurance
• Leave Benefits: Annual Leave with Bonuses, Paternity/Maternity Leave, Wedding Leave with Bonus etc and so much more