Shopping Mall Operations Manager, Benin City

Scope

The main objective is to ensure the facility's seamless day-to-day operations through effective oversight of technical matters, including routine checks, preventive and restorative maintenance tasks, and HSE details. This includes acquiring/deploying resources and coordinating the efforts of technicians and third-party contractors or consultants to ensure that all facilities are operating efficiently. The submission of weekly reports to management that provide details of all activities, challenges, and recommended resolutions in the facility is of particular importance.

Responsibilities

• Coordinate and be responsible for facilities operations.
• Oversight of the long-term structural integrity of the facility’s premises.
• Anticipate potential problem areas in the facility, analyzing and providing solutions, and preventive and/or corrective actions.
• Ensure all safety codes, requirements and standards are always complied with.
• Plann & budget for major repairs to existing facilities.
• Conduct joint inspections of the facility on a scheduled and regular basis to ensure that all facilities (air-conditioning units, generators, transformers, water treatment plant, are well managed and maintained as and when due.
• Ensure proper use and maintenance of fixtures and fittings within the facility through scheduled regular visits to each store.
• Design and ensure compliance with daily, weekly, monthly and quarterly on-site facility management checklists.
• Follow up with vendors and contractors on maintenance works, repairs and replacement of utilities
• Maintain a records/log for repairs and routine maintenance
• Maintain a database of vendors/contractors for repairs and maintenance
• Lead, direct and supervise technical and non-technical maintenance operations satisfactorily.
• Generate accurate weekly collated reports which will track queries and complaints to ensure satisfactory resolution with set timelines.
• Prepare and present guidelines concerning operational effectiveness and service levels to Management.
• Monitor utility usage and implement adjustments in usage patterns to minimize costs effectively.
• All other functions that may be ancillary and/or necessary for the effective supervision and completion of all construction work for the Company or as may be advised by the Company’s Management

Specification

• 1st Degree in Electrical/Mechanical Engineering, Estate Management, Building Technology or another related field.
• Master’s degree in project management, Facility Management or Engineering.
• Membership of COREN/IFMA is an added advantage.
• 6-8 years core Facility Management experience.
• Strong experience in managing multi-tenanted commercial properties is compulsory.
• Very strong technical and operational knowledge of buildings
• Very strong HSE knowledge.
• In-depth knowledge of relevant building and facilities management standards.