Customer Service Representative
Anonymous EmployerLagos, NG30+ days ago
Job descriptionDeliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc. Open and maintain customer information by recording customer information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Collaborate with sales, marketing, and logistics teams to ensure that customers’ complaints are resolved. Recommend potential products or services to management by collecting customer information and analyzing customer needs Answer and respond to emails and social media DM’s, Inboxes, and comments as would be allocated to you from time to time. Maintain broad knowledge of all company products, services, and promotions. Minimum academic qualification of OND A certificate in a virtual assistant is an added advantage Minimum of 1-year experience working in the same role
Job Summary
We are looking to hire a suitable candidate to fill this position.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description / Requirements
Responsibilities :
Requirements :
Remuneration : NGN 70,000
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Customer Service Representative • Lagos, NG