Customer Support Associate

Job Description

Our client, a fast-growing fintech company, is seeking a highly proactive and customer-focused Customer Support Associate to join its dynamic team. Our client is committed to delivering seamless, secure, and reliable payment solutions, with a strong focus on customer satisfaction, service excellence, and operational efficiency.

The Customer Support Associate will play a key role in managing customer interactions, resolving inquiries, and ensuring a smooth user experience across the company’s platforms. The ideal candidate will be empathetic, solution-oriented, and detail-driven, capable of supporting customers via phone, WhatsApp, email, chat, and other digital channels.

This role requires an individual who is confident in customer engagement, understands fintech service environments, and can effectively handle high volumes of customer requests while meeting defined service standards and response timelines.

Summary of Responsibilities

Customer Engagement & Support

• Respond to customer inquiries, complaints, and service requests across phone, email, chat, and digital platforms in line with defined SLAs.
• Manage a high volume of customer interactions while maintaining professionalism, empathy, and service quality.
• Build and sustain positive customer relationships through clear, courteous, and solution-focused communication.

Issue Resolution & Escalation

Information Accuracy & Systems Management

Compliance & Quality Assurance

Feedback, Reporting & Continuous Improvement

Requirements

Benefits