Loan Verification Officer

PalmPay is one of Africa’s fastest-growing fintech and MSME credit platforms, powering digital payments and business lending for millions of merchants.

With a rapidly expanding loan portfolio across multiple states, we are strengthening our verification engine to protect portfolio quality, reduce credit losses, and deepen our understanding of on-ground merchant behavior.

As we scale, you will play a mission-critical role in safeguarding our credit operations.

As a Loan Verification Officer, you will: ● Conduct high-quality offline merchant verification visits across assigned LGAs.

• ● Validate the authenticity, capacity, and operational integrity of merchants requesting loans.
• ● Ensure accurate documentation, geo-tagged evidence, and risk assessments to support credit decisions.
• ● Monitor post-disbursement merchants to confirm loan utilization and repayment readiness, reducing early-stage defaults.

Key Responsibilities A.

Field Verification & Business Validation ● Conduct in-person merchant verification visits across designated LGAs.

• ● Confirm physical store presence, business category, operational capacity, staff activity, inventory levels, and trading patterns.
• ● Validate merchant identity and operations through live observations and structured interviews.

B.

Document Collection & Evidence Capture ● Collect and upload required documents for verification.

• ● Ensure all information submitted is accurate, complete, and compliant with internal/CBN standards.

C.

Merchant Engagement & Loan Assessment ● Engage merchants to understand business model, cashflow, loan purpose, and capacity.

• ● Confirm alignment between the requested loan amount and the merchant’s operational reality.
• ● Educate merchants on disbursement conditions, repayment expectations, and responsibilities.

D.

Risk Identification & Reporting ● Prepare clear, timely, and factual verification reports for the Credit Team.

• ● Flag high-risk cases and recommend follow-up actions or additional checks where needed.

E.

Post-Disbursement Monitoring ● Revisit merchants who have drawn down loans to: ○ Confirm actual utilization of funds ○ Assess repayment readiness and early risk signals ○ Identify red flags such as weak sales, reduced inventory, operational decline, or evasive behavior ● Submit revisit reports within required timelines to strengthen early-warning systems.

Your Profile Experience: 1–2 years as a Field Loan Officer, Verification Officer, Merchant Onboarding Officer, or similar role in a fintech, microfinance, or digital lender.

Education: OND/HND/Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.

Technical Skills: Familiarity with mobile verification tools, geo-tagging, documentation standards, and simple reporting dashboards.

Core Competencies: ● Strong attention to detail ● Excellent observational and communication skills ● High integrity and sound judgment ● Risk-aware mindset with knowledge of lending and MSME dynamics Work Style: ● Comfortable with extensive field travel ● Self-driven and accountable ● Thrives in fast-moving, execution-heavy roles Powered by JazzHR