State Coordinator ( POS ).

Job Title; State Coordinator (POS)

Reports to : Regional Manager

Location : Asaba

Salary Range ; 150000 -200000

Key Responsibilities

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
• Recruit onboard and manage POS agents merchants and field officers across the state
• Monitor daily POS transaction volumes agent performance uptime and revenue growth
• Ensure compliance with company policies KYC requirements and regulatory guidelines issued by relevant Nigerian authorities (e.g. Central Bank of Nigeria)
• Manage escalation and resolution of operational issues such as terminal downtime failed transactions settlements liquidity challenges and customer complaints
• Collaborate with technical support and operations teams to resolve system issues and improve POS performance
• Develop and execute strategies to expand agent networks and increase market penetration within the state
• Conduct regular training and performance reviews for POS agents and field teams
• Analyze market trends competitor activities and customer feedback to identify growth opportunities
• Prepare and submit periodic performance risk and operational reports to regional or national management
• Ensure proper cash management settlement accuracy and reconciliation processes in coordination with the finance team
• Enforce fraud prevention measures and promptly report suspicious activities
• Represent the company in engagements with local partners merchants and government stakeholders when required

Operational Performance KPIs

Agent & Network Growth KPIs

Revenue & Volume KPIs

Compliance & Risk KPIs

Customer Experience KPIs

Team & Execution KPIs

Educational Qualification and Skills

Required Experience :

Manager

Key Skills

Access,Analysis,Business Travel,Laboratory,LNG,Com Com Plus Dcom

Employment Type : Contract

Experience : years

Vacancy : 1