Housekeeper

The Housekeeper is responsible for maintaining a clean, sanitary, safe, and orderly environment for hotel guests and staff. The role includes cleaning guest rooms, public areas, and back-of-house spaces while providing excellent service that enhances guest satisfaction and supports the hotel’s quality standards.

Key Responsibilities

Guest Room Cleaning

Clean and tidy assigned guest rooms to hotel standards, including making beds, changing linens, vacuuming, dusting, and arranging furniture.

Replace towels, toiletries, and other amenities in accordance with hotel guidelines.

Inspect rooms for maintenance issues, safety hazards, or items requiring repair and promptly report them.

Ensure all rooms are ready for guest check-in, including turndown service where applicable.

Public Area & Back-of-House Cleaning

Clean hallways, stairways, lobbies, restrooms, and other public areas.

Maintain cleanliness in staff areas such as laundry rooms, storage rooms, and service corridors.

Empty trash bins, clean windows, and polish fixtures as required.

Laundry & Linen Management

Collect, sort, wash, dry, fold, and distribute linens and towels.

Ensure proper handling of hotel fabrics to avoid damage.

Monitor linen inventory and report shortages or damages.

Guest Interaction & Service

Respond politely to guest requests, ensuring excellent customer service and professionalism.

Protect guests’ privacy and personal property during cleaning.

Health, Safety & Hygiene

Follow established cleaning procedures and hygiene standards.

Use cleaning chemicals and equipment safely and responsibly.

Comply with hotel safety policies and report any accidents or incidents immediately.

Teamwork & Reporting

Communicate effectively with supervisors and colleagues.

Maintain housekeeping carts, storage rooms, and equipment in a neat and organized state.

Record completed tasks, room status updates, and any anomalies on provided checklists.

Qualifications & Skills

Previous housekeeping or cleaning experience in a hotel is an added advantage.

Ability to work independently and manage time effectively.

Strong attention to detail and high standards of cleanliness.

Good communication and interpersonal skills.

Physical stamina to perform manual tasks (lifting, bending, standing for long periods).

Honest, reliable, and committed to excellent service.

Working Conditions

Shift-based schedules, including weekends and holidays.

Exposure to cleaning chemicals and continuous physical activity.

Fast-paced environment with frequent guest interactions.