Customer Success Representative – LifeBank

Responsibilities

• Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
• Ensure Retention of all assigned Active customers
• Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
• Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
• Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Stay informed about the activities of health services in assigned particular area.
• Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
• Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
• Establish, develop and maintain positive business and Active customer relationships
• Reporting, tracking and Resolution of Active Customers issues
• Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Requirements

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Personal Attributes :

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Reporting Structure :

Benefits

Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.

Salary :