Operations & Facility Supervisor (Short-Let Apartments)

Role Overview

• We are seeking a reliable and detail-oriented Operations & Guest Experience Officer to oversee the day-to-day running of our short-let apartment units.
• This role is execution-focused and requires someone who can follow systems, maintain standards, and represent the brand professionally with guests and partners.
• This is not a freelance or commission-based role. It is a structured position for someone looking for stability, growth, and long-term responsibility.

Key Responsibilities
Operations & Property Oversight:

• Ensure apartments are guest-ready at all times
• Supervise cleaning, laundry, and basic maintenance
• Inspect units before and after guest stays
• Report damages, shortages, or maintenance issues promptly
• Coordinate with cleaners and technicians when required

Guest Experience:

• Manage guest check-ins and check-outs
• Respond to guest inquiries and complaints professionally
• Ensure guests comply with house rules
• Maintain high guest satisfaction and reviews

Booking & Communication Support:

• Respond to WhatsApp and social media inquiries promptly
• Follow approved pricing and booking guidelines
• Update booking status and basic records
• Escalate issues that require management approval

Business Development Support (Company-Owned):

• Assist with partnership outreach to travel agencies, ride-hailing drivers, and local referral sources
• Maintain cordial relationships with estate security and gate personnel
• All partnerships and contacts remain company property

Social Media & Admin Support:

• Post approved marketing content
• Assist in running boosted ads using company-approved budgets
• Maintain response time standards on digital platforms.

What This Role is Not

• No personal marketing or management of other apartments
• No private commissions or side deals
• No price negotiations outside company policy
• No freelance or independent agent work.

Qualifications & Requirements

• Minimum qualification: SSCE or OND
• Good written and spoken English
• Basic smartphone and WhatsApp Business proficiency
• Basic social media literacy (Instagram, WhatsApp)
• Strong attention to detail
• Honest, disciplined, and dependable
• Higher qualifications are an advantage but not required, experience and capacity to deliver substitutes academic heights.

Personality Fit:
This role is best suited for someone who:

• Prefers structure over hustling
• Can follow rules consistently
• Values long-term stability over short-term gains
• Understands that brand reputation comes before personal profit.

Compensation

• Monthly Salary
• Performance Bonus: (based on occupancy, guest satisfaction, and compliance with SOPs, not commission)
• Accommodation is in view.