Operations & Facility Supervisor (Short-Let Apartments)Huko Advisory services • Lagos, Nigeria

Operations & Facility Supervisor (Short-Let Apartments)

Huko Advisory services • Lagos, Nigeria

12 hours ago

Job description

Job title : Operations & Facility Supervisor (Short-Let Apartments)

Job Location : Lagos

Deadline : March 06, 2026

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Role Overview

We are seeking a reliable and detail-oriented Operations & Guest Experience Officer to oversee the day-to-day running of our short-let apartment units.

This role is execution-focused and requires someone who can follow systems, maintain standards, and represent the brand professionally with guests and partners.

This is not a freelance or commission-based role. It is a structured position for someone looking for stability, growth, and long-term responsibility.

Key Responsibilities

Operations & Property Oversight :

Ensure apartments are guest-ready at all times

Supervise cleaning, laundry, and basic maintenance

Inspect units before and after guest stays

Report damages, shortages, or maintenance issues promptly

Coordinate with cleaners and technicians when required

Guest Experience :

Manage guest check-ins and check-outs

Respond to guest inquiries and complaints professionally

Ensure guests comply with house rules

Maintain high guest satisfaction and reviews

Booking & Communication Support :

Respond to WhatsApp and social media inquiries promptly

Follow approved pricing and booking guidelines

Update booking status and basic records

Escalate issues that require management approval

Business Development Support (Company-Owned) :

Assist with partnership outreach to travel agencies, ride-hailing drivers, and local referral sources

Maintain cordial relationships with estate security and gate personnel

All partnerships and contacts remain company property

Social Media & Admin Support :

Post approved marketing content

Assist in running boosted ads using company-approved budgets

Maintain response time standards on digital platforms.

What This Role is Not

No personal marketing or management of other apartments

No private commissions or side deals

No price negotiations outside company policy

No freelance or independent agent work.

Qualifications & Requirements

Minimum qualification : SSCE or OND

Good written and spoken English

Basic smartphone and WhatsApp Business proficiency

Basic social media literacy (Instagram, WhatsApp)

Strong attention to detail

Honest, disciplined, and dependable

Higher qualifications are an advantage but not required, experience and capacity to deliver substitutes academic heights.

Personality Fit :

This role is best suited for someone who :

Prefers structure over hustling

Can follow rules consistently

Values long-term stability over short-term gains

Understands that brand reputation comes before personal profit.

Compensation

Monthly Salary

Performance Bonus : (based on occupancy, guest satisfaction, and compliance with SOPs, not commission)

Accommodation is in view.

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Operations Facility Supervisor ShortLet Apartments • Lagos, Nigeria

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