Head, People & Culture Department

JOB OBJECTIVE / SUMMARY

The Head of People & Culture (P&C) is a strategic and visionary leadership role responsible for

developing and executing a comprehensive human resources and culture strategy that aligns with companys

mission of "Providing Value-Driven and Accessible Financial Services Through

Innovation" and its core value of "People First."

This leader will be critical in nurturing a high-performance, inclusive, and ethical work environment

across the companys extensive national network (over 500 branches) to ensure the organization attracts,

develops, engages, and retains the talent required to drive financial inclusion and economic resilience

for Micro, Small, and Medium Enterprises (MSMEs) and low-income households

DUTIES & RESPONSIBILITIES

Strategic People & Culture Leadership

i. Develop, articulate, and execute the bank's People & Culture strategy, ensuring it is a direct

enabler of cmpanys overall business goals, social mission, and commitment to

sustainability.

ii. Serve as a trusted advisor to the CEO and Senior Management Team on all matters related to

organizational effectiveness, workforce planning, change management, and cultural

development.

iii. Monitor, analyze, and report on key P&C metrics (e.g., turnover, engagement, training ROI) to

drive data-informed decision-making and continuous improvement.

Talent Acquisition and Workforce Planning

i. Design and implement a robust talent acquisition strategy to attract high-caliber professionals,

particularly for roles supporting the bank's widespread financial inclusion and digital banking

initiatives.

ii. Develop strategic workforce and succession planning processes to ensure key positions have

identified talent pipelines, mitigating operational risk in a large, multi-branch network.

iii. Oversee the effective design and consistent delivery of comprehensive onboarding and

induction programs that clearly embed companys mission, vision, and core values.

Performance, Learning & Development

i. Champion a high-performance culture by designing and managing a fair, objective, and

transparent performance management system (including goal setting, continuous feedback,

and performance reviews).

ii. Develop and manage comprehensive learning and development strategies, with a focus on

leadership development, microfinance best practices, digital literacy, and customer-centric

skills for all staff.

iii. Ensure technical competence and continuous professional growth, particularly for staff

operating across the diverse states and digital platforms of the bank.

Culture, Engagement, and Employee Relations

i. Actively foster a positive, inclusive, and safe work culture that reinforces LAPO's core values :

People First, Integrity, Commitment to Sustainability, Excellence, Passion & Commitment,

Enterprise & Teamwork and Fun & Excitement.

ii. Design and lead employee engagement initiatives, including regular internal communications,

surveys, and recognition programs to enhance staff morale and job satisfaction across all

branches.

iii. Effectively manage complex employee relations issues, grievances, and disciplinary matters,

ensuring fairness, consistency, and compliance with Nigerian labor laws.

Compensation, Benefits, and HR Administration

i. Develop and administer a competitive and equitable total rewards strategy (compensation,

benefits, and incentives) that is regularly benchmarked to attract and retain top talent in the

financial sector.

ii. Ensure meticulous maintenance of all employee records and HR data, leveraging the HR

Information System (HRIS) to improve efficiency and accuracy.

iii. Guarantee continuous compliance with all relevant labour laws, CBN regulations, and the

bank's internal policies, including those related to Environmental, Social, and Governance

(ESG) principles.

iv. Other duties as assigned by the Management.

KEY PERFORMANCE INDICATORS

Education : A Bachelor's degree in Human Resources Management, Business Administration,

Psychology, or a related field. A Master's degree (e.g., MBA, MSc in HR / Management) and / or

a relevant professional HR certification (e.g., CIPM, SHRM-SCP, SPHRi) is highly desirable.

• Experience : Minimum of 10 years of progressive Human Resources experience, with at least 5

years in a senior leadership role (Head of HR / P&C, Director level) within the Microfinance or

Financial Services sector in Nigeria

KNOWLEDGE

SKILLS / COMPETENCIES

P&C team.

locations.

Integrity