Customer Service Executive

Resource Intermediaries LimitedLagos, Nigeria

14 days ago

Job description

Job title : Customer Service Executive

Job Location : Lagos

Deadline : November 10, 2025

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LOCATION : Akinyele, Ibadan

WORK SCHEDULE : Monday- Fridays

EXPERIENCE : 5-6 years

AGE : 30-36 years

DESCRIPTION

Thecustomer experience officeris the first point of contact. S / he is responsible for attending to customers' enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S / he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

Maintaining a positive, empathetic, and professional attitudetoward customers at all times.

Responding promptlyto customer enquiries.

Communicating with customers throughvarious channels.

Acknowledging and resolving customercomplaints.

Draft correspondence such as emails and letters.

Answer phone calls, emailsand take messages.

Processing orders, forms, applications, and requests.

Responsible for logistics and ensuring that dispatched ordersget delivered.

Keeping records of customerinteractions, transactions, comments,and complaints.

Communicating and coordinating with colleagues as necessary.

Developing feedback surveys

Thinking of ways to show appreciation toloyal clients

Providing feedback on the efficiency of the customerservice process.

Ensure customer satisfaction and provide professional customer support.

KEY REQUIREMENTS

Must be mature and smart

Possess a minimum of B.sc qualification

6+years' experience in a similar role

Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).

Must have great abilityto multi-task.

Must be very fluent in English with excellent communication skills.

Be between ages 30-36

Attention to details and strong conflict management skill

Must have good critical thinking, problem-solving, time management and record management skills

Must be living around Ojoo / Moniya Axis

Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)

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Customer Service Executive • Lagos, Nigeria

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