Hotel receptionist

A hotel receptionist is the first point of contact for guests, responsible for welcoming them, managing reservations, check-ins, check-outs, and handling inquiries to ensure a smooth and pleasant stay.

Key Duties and Responsibilities

Guest Services

Greet guests warmly and professionally upon arrival.

Manage check-in and check-out processes efficiently.

Provide information about hotel services, local attractions, and travel directions.

Reservations & Records

Schedule and confirm guest reservations.

Maintain accurate guest records and update databases.

Handle cancellations and modifications.

Administrative Tasks

Prepare invoices and process payments.

Answer phone calls, emails, and other communications.

Coordinate with housekeeping and other departments for guest needs.

Problem Solving

Address guest complaints or concerns promptly.

Escalate issues to management when necessary.

Security & Compliance

Verify guest identities and ensure compliance with hotel policies.

Monitor lobby activity and maintain safety standards.

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Skills and Qualifications

Strong communication and interpersonal skills for guest interaction.

Organizational abilities to manage reservations and records.

Problem-solving skills to handle unexpected issues.

Proficiency in computer systems and booking software.

Multilingual abilities are often a plus in international hotels.

Professional appearance and demeanor.