Specialist, Contract Delivery

Job Summary

Contract Type:

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Qualifications

• Candidates should possess a B.Sc./HND in relevant field
• +5 years relevant experience.

Functional Competencies:

• Vendor Management
• Engineering Management
• PPM/ Corrective Maintenance
• Site Access Management
• SLA Fulfilment
• Data Analysis & Reporting

Behavioural Competencies:

• Collaboration & Teamwork

Responsibilities

• Ensure site maintenance vendors perform activities in line with agreed terms and conditions. Initiate penalization process where applicable.
• Facilitate the provision of access reference when required.
• Ensure monthly PPM plan is communicated to the Network Operations Centre (NOC) and relevant site maintenance vendors and Field Service Engineers before start of each month.
• Track PPM achievement on a weekly basis.
• Identify avoidable faults after PM is completed and communicate to the regional Operations team and site maintenance vendors for future correction.
• Track site maintenance vendor performance and collaborate with relevant teams for resolution and uptime by checking vendors’ daily PA/ TCH/ RNA.
• Track shelter and HVAC issues through available application and pull out reports for vendors and internal stakeholders.
• Follow up on customers’ escalations and ensure prompt closure.
• Perform other tasks, duties and responsibilities as assigned by Manager, Operations SLA & Contract Delivery.