Head of Operations (Microfinance Bank)

Position : Head of Operations

Industry : Microfinance Bank

Location : Jibowu, Lagos

Job Type : Full-Time (On-site)

Budget : Open to Negotiation

As Head of Operations, you will ensure smooth, compliant, and customer-centric operations across all branches. You will lead initiatives to improve operational performance, manage risk, uphold regulatory standards, and drive efficiency across all service delivery touchpoints.

Operational Oversight :

Supervise daily branch operations, customer transactions, and service delivery processes to ensure efficiency and accuracy.

Risk Management :

Identify operational risks, implement mitigation strategies, and ensure adherence to internal and regulatory risk frameworks.

Process Optimization :

Analyze and improve operational processes to drive cost efficiency and elevate customer experience.

Compliance & Control :

Enforce compliance with CBN regulations, AML / CFT standards, and other industry requirements.

Team Leadership :

Manage and mentor the operations team, ensuring high performance, staff development, and a culture of accountability.

Internal Controls :

Design, implement, and monitor effective internal control systems to protect the bank's assets and reduce operational lapses.

Reporting :

Prepare and present timely reports on branch performance, service delivery, compliance status, and operational KPIs.

Strategic Contribution :

Collaborate with executive management to align operational initiatives with the bank’s broader strategic goals.

Required Qualifications & Experience :

Bachelor's degree in Finance, Banking, Business Administration, or related field.

Minimum 5 years of experience in microfinance banking or a related field, with at least 2 years in a leadership role.

Strong leadership, analytical, and problem-solving skills, with excellent communication and interpersonal skills.

Relevant certifications, such as CIBN’s MCP and other relevant banking or finance certifications, are an added advantage.

Strong operational and regulatory knowledge in microfinance

Excellent leadership and team management skills

Analytical mindset with problem-solving abilities

Strong communication, reporting, and interpersonal skills