Knowledge Management and Communications Officer

The Knowledge Management and Communications Officer will play a pivotal role in managing the consultancy’s knowledge assets and ensuring effective communication across internal and external platforms. The officer will design and maintain systems for capturing, organizing, and disseminating insights while developing targeted communication products to inform, influence, and engage diverse stakeholders in the development sector.

4. Key Responsibilities

• Knowledge Management
• Design, implement, and maintain knowledge-management systems, including repositories, databases, and intranet platforms.
• Capture, synthesize, and document lessons learned, case studies, and best practices from projects and engagements.
• Ensure timely updating and accessibility of knowledge resources for internal teams and clients.
• Communications
• Develop and implement communication strategies to strengthen internal collaboration and external visibility.
• Produce, edit, and disseminate high-quality communication products, including reports, policy briefs, newsletters, fact sheets, infographics, and digital content.
• Manage organizational digital presence, including social media, website updates, and online campaigns.
• Coordinate and facilitate knowledge-sharing events, workshops, webinars, and communities of practice.
• Monitoring and Evaluation
• Track and evaluate the effectiveness of knowledge products and communication initiatives using qualitative and quantitative indicators.
• Prepare reports highlighting reach, engagement, and outcomes of communication and KM efforts.

5. Required Qualifications & Experience

6. Core Competencies & Skills

7. Performance Indicators