GA OPERATIONS OFFICER - NigeriaSmollan West Africa • Nigeria, NG
GA OPERATIONS OFFICER - Nigeria
Smollan West Africa • Nigeria, NG
30+ days ago
Job descriptionMaintain applicable databases Ensure regular meetings are held to discuss systems and processes Suggest and communicate recommended enhancements Collaborate with systems users and developers to ensure problems are resolved Conduct pre-launch systems checks Assist with the efficient roll-out of new software Support software users when necessary Monitor systems implementation and usage and identifying exceptions and escalate appropriately Ensure records are kept regarding assurance checks and training Compile and submit reports for auditing purposes and implement suggestions Receive call cycle plans from Operations teams Ensure all external influences are taken into account when analyzing the call cycle data Integrate amendments in the call cycle routes from Operations Ensure regular updates on home geo-coding and store geo-coding Optimize call cycle routes Ensure regular meetings are held to discuss systems and processes Distribute and clarify optimized routes to Operations Where needed, enforce optimized route and stoppages Extract and distribute movement reports from C-Track system Order new equipment as and when required Support Operations on repairs processes for equipment maintenance Provide ongoing information regarding relevant policies, processes and procedures Conduct regular required audits Capture project-specific data and ensure quality and accuracy
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
About the Role :
To ensure organizational effectiveness through the maintenance and sustainability of operationalsystems and effective reporting to relevant stakeholders.
Key Responsibilities and Deliverables :
Analysis and Reporting
- Action / administer the structured schedule for all necessary reporting
- Screen operational reporting needs to ensure quality
- Generate and analyze reports to identify exceptions
- Assist with feedback on reporting when necessary
- Assist with Time in Motion studies where required and consolidating and analyze data
- Ensure operational reporting analysis, when required
Operational Systems
Call Cycle Administration
Administration
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GA OPERATIONS OFFICER Nigeria • Nigeria, NG