At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
About the Role:
To ensure organizational effectiveness through the maintenance and sustainability of operationalsystems and effective reporting to relevant stakeholders.
Key Responsibilities and Deliverables:
Analysis and Reporting
• Action/administer the structured schedule for all necessary reporting
• Screen operational reporting needs to ensure quality
• Generate and analyze reports to identify exceptions
• Assist with feedback on reporting when necessary
• Assist with Time in Motion studies where required and consolidating and analyze data
• Ensure operational reporting analysis, when required
Operational Systems
• Maintain applicable databases
• Ensure regular meetings are held to discuss systems and processes
• Suggest and communicate recommended enhancements
• Collaborate with systems users and developers to ensure problems are resolved
• Conduct pre-launch systems checks
• Assist with the efficient roll-out of new software
• Support software users when necessary
• Monitor systems implementation and usage and identifying exceptions and escalate appropriately
• Ensure records are kept regarding assurance checks and training
• Compile and submit reports for auditing purposes and implement suggestions
Call Cycle Administration
• Receive call cycle plans from Operations teams
• Ensure all external influences are taken into account when analyzing the call cycle data
• Integrate amendments in the call cycle routes from Operations
• Ensure regular updates on home geo-coding and store geo-coding
• Optimize call cycle routes
• Ensure regular meetings are held to discuss systems and processes
• Distribute and clarify optimized routes to Operations
• Where needed, enforce optimized route and stoppages
• Extract and distribute movement reports from C-Track system
Administration
• Order new equipment as and when required
• Support Operations on repairs processes for equipment maintenance
• Provide ongoing information regarding relevant policies, processes and procedures
• Conduct regular required audits
• Capture project-specific data and ensure quality and accuracy
GA OPERATIONS OFFICER - Nigeria • Nigeria, NG
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