Hospital Practice Manager

Job Summary

Our hospital in Agip Port-Harcourt is looking for an admin / practice manager who will be responsible for managing the overall operations of the hospitals practice overseeing administrative financial and clinical functions to ensure efficient effective and high-quality patient care delivery.

Main Duties :

Manage the day-to-day operations of the practice ensuring smooth workflows and efficient use of resources.

Develop and implement policies and procedures to improve practice efficiency patient care and regulatory compliance.

Oversee patient scheduling processes to optimize appointment availability and minimize wait times.

Ensure accurate and secure maintenance of patient medical records in compliance with privacy regulations.

Oversee the management of medical supplies and equipment ensuring adequate stock levels and cost-effective procurement.

Develop and manage the practice budget ensuring efficient allocation of resources and cost control.

Oversee the revenue cycle management process including billing coding and collections to maximize revenue and minimize denials.

Prepare and analyze financial reports to monitor practice performance and identify areas for improvement.

Oversee the management of accounts payable and receivable ensuring timely and accurate processing of invoices and payments.

Regularly monitor financial performance against budget and key performance indicators KPIs taking corrective action as needed.

Support the HR in managing the recruitment and hiring process for hospital staff ensuring qualified candidates are selected.

Develop and implement training programs for staff on practice policies procedures and best practices.

Conduct regular performance evaluations of staff providing feedback and coaching to improve performance.

Address employee relations issues ensuring a positive and productive work environment.

Oversee staff scheduling and timekeeping processes ensuring adequate staffing levels and accurate payroll processing.

Ensure compliance with all applicable healthcare regulations including HIPAA OSHA and other relevant laws and guidelines.

Identify and mitigate potential risks to the practice including patient safety security and financial risks.

Implement quality assurance programs to monitor and improve the quality of patient care and practice operations.

Oversee infection control practices to minimize the risk of healthcare associated infections.

Develop and implement emergency preparedness plans to ensure the safety of staff and patients in the event of a disaster or emergency.

Implement strategies to improve patient satisfaction such as patient surveys feedback mechanisms and service improvement initiatives.

Address patient complaints and concerns in a timely and professional manner resolving issues to the satisfaction of patients.

Provide patients with education and resources to promote their health and well-being.

Provide customer service training to staff to ensure they provide excellent service to patients.

Manage the waiting room environment to ensure a comfortable and welcoming experience for patients.

Oversee the management of the practices electronic health record EHR) system ensuring accurate and efficient use of the system.

Identify and implement new technologies to improve practice efficiency patient care and communication.

Analyze practice data to identify trends opportunities and areas for improvement.

Implement and manage telehealth services to expand access to care and improve patient convenience.

Implement and maintain cybersecurity measures to protect patient data and practice systems from cyber threats.

Build and maintain strong relationships with physicians collaborating on practice management issues and initiatives.

Manage relationships with vendors negotiating contracts and ensuring quality service delivery.

Participate in community events and activities to promote the practice and build relationships with the community.

Collaborate with hospital administration to align practice goals with hospital objectives.

Participate in professional organizations and conferences to stay up-to-date on industry trends and best practices.

Requirements

• Bachelorʼs degree in Healthcare Administration Business Administration or a related field Masters preferred).
• Minimum of 5 years of experience in healthcare management with at least 3 years in a practice management role.
• Strong knowledge of healthcare regulations compliance standards and best practices.
• Proficiency in financial management including budgeting revenue cycle management and financial reporting.
• Excellent leadership communication and interpersonal skills.
• Experience with electronic health record EHR) systems and other healthcare technologies.
• Certification in medical practice management (e.g. CMPE) is a plus.

Benefits

Salary :

N150000 - N200000 monthly

Other Benefits :

Key Skills

Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 150000 - 200000