Senior UX Researcher

At Hostelworld (Permanent), in Porto, Portugal

Expires at : 2026-03-26

Remote policy : Full remote

WHO YOU'LL WORK WITH

As a cornerstone of our Product Department, the Senior UX Researcher is responsible for shaping Hostelworld’s product vision and user experience by driving research strategy across multiple products and domains. You will join a dynamic, cross-functional team of User Researchers, Product Designers, Product Managers, and Engineers, collaborating to uncover user needs and drive innovation. Our team operates in agile squads, with a strong emphasis on autonomy, continuous learning, and democratising research insights across the organisation.

What sets this role apart :

• Strategic Ownership : You will own the research agenda, set direction, and ensure research is a key driver of business and product strategy.
• Cross-Product Impact : You will lead research initiatives that span multiple products and domains, synthesising insights to inform company-wide strategy.
• Mentorship & Leadership : You will be a role model and coach for other researchers, raising the bar for research quality and impact.
• Collaborative Operations : You will work closely with the research team and leadership to ensure research operations, repository management, analytics, and NPS are effective and scalable.
• Thought Leadership : You will help establish frameworks, advocate for a user-centric culture, and represent Hostelworld externally.

WHAT YOU'LL DO

Main requirements

WHAT WE’RE LOOKING FOR

Experience & Qualifications :

Knowledge & Skills :

Benefits & Perks

WHAT WE OFFER

OUR BEHAVIOURS

Grow others - We fundamentally believe that investing in growing others benefits everyone, whether it's helping them develop hard or soft skills. We want learning and growing to be part of our DNA to help makes us a better team, together.

Master it - We are obsessed with our area of expertise and enjoy developing our skills. We rarely take things at face value; we investigate, interrogate, and always look for ‘the why,’ and wherever possible, we use data to find the best solution.

Collaborate - We are in it together, for the tough stuff and the celebrations too. To achieve the best results, we need expertise from all areas of the organisation, and we wholeheartedly welcome diverse thinking.

Adapt - We work fluidly, adapting to new information and the evolving environment while staying committed to our goals. Innovation and experimentation fuel our projects and we’re never afraid to pivot.

Deliver - Our focus is always on the end result; we value outcomes over activity. We collaborate to deliver work at speed without dropping any of our other behaviours.

We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the above requirements to guide applicants to the experiences that we believe will allow you to be successful in the role. If you don’t meet them all, please consider applying if you think you can still perform the role as described.