Customer Service Executive Job at Zhongxin Network Technology Company Limited
Zhongxin Network Technology Company Limited is a start-up company that is into sales of computer, phone and accessories.
We are recruiting to fill the position below :
Job Position : Customer Service Executive
Job Location : Ikeja, Lagos
Employment Type : Full-time
Summary
- The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- The ideal candidate will handle customer interactions efficiently while maintaining a positive company image.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, or in person.Provide accurate information about products and services.Resolve customer complaints and issues professionally and efficiently.Maintain records of customer interactions, transactions, and feedback.Follow up to ensure customer concerns are resolved.Collaborate with other departments to ensure smooth service delivery.Maintain a high level of product and service knowledge.Identify opportunities to improve customer service processes.Meet performance targets and service level standards.Qualifications
Interested candidates should possess a Bachelor’s Degree with 2 - 4 years of experience.Salary
N100,000 - N150,000 monthly.