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Customer Service Executive Job at Zhongxin Network Technology Company Limited
Customer Service Executive Job at Zhongxin Network Technology Company LimitedZhongxin Network Technology Co. Ltd • Lagos, NG
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Customer Service Executive Job at Zhongxin Network Technology Company Limited

Customer Service Executive Job at Zhongxin Network Technology Company Limited

Zhongxin Network Technology Co. Ltd • Lagos, NG
30+ days ago
Job description

Customer Service Executive Job at Zhongxin Network Technology Company Limited

Zhongxin Network Technology Company Limited is a start-up company that is into sales of computer, phone and accessories.

We are recruiting to fill the position below :

Job Position : Customer Service Executive

Job Location :   Ikeja, Lagos

Employment Type : Full-time

Summary

  • The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
  • The ideal candidate will handle customer interactions efficiently while maintaining a positive company image.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues professionally and efficiently.
  • Maintain records of customer interactions, transactions, and feedback.
  • Follow up to ensure customer concerns are resolved.
  • Collaborate with other departments to ensure smooth service delivery.
  • Maintain a high level of product and service knowledge.
  • Identify opportunities to improve customer service processes.
  • Meet performance targets and service level standards.
  • Qualifications

  • Interested candidates should possess a Bachelor’s Degree with 2 - 4 years of experience.
  • Salary

    N100,000 - N150,000 monthly.

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    Customer Service Executive Job at Zhongxin Network Technology Company Limited • Lagos, NG

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