Key Account Manager

PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES

Drive and Develop business strategic goals

• Through observation, survey, and analysis result in the local market; the individual is expected to provide viable business insight to the business development manager.
• Maintain effective external interface with business and technology partners, government agencies and commercial professional bodies.
• Work with the business development manager to close deals with Vendors / Operators and B2B, B2C clients to ensure product quality is in line with the demand.
• Create new product strategies and go to market plan.
• Achieve revenue target from BTL campaigns (SMS, USSD push, IVR, OBD etc.)

Project management

Define the scope of each project in cloud’s project pipeline in collaboration with senior management

Create a detailed work plan which identifies and sequences the activities needed to successfully complete each project in the pipeline

Determine the resources (time, money, equipment, etc.) required to complete each project

Develop a schedule for project completion that effectively allocates the resources to the activities

Review project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required

Determine the objectives and measures upon which the project will be evaluated at its completion

Content development for new products and services

Generate content as necessary and appropriate for new products and services until transferred to the account team.

Work with content management team and media partner’s on content quality and provisioning for new products and services

Monitor all content activities for new services and ensure content availability at all times.

Documentation

Assist the business development manager in designing the road map and work flow process of each project where it relates to technical, business and legal matters.

Support the business development manager in the roll out of all projects including developing policies and procedures as they pertain to strategic partnerships.

Develop service agreements and terms of reference for clients and service providers :   Oversee the preparation of commercial documents including business proposals, contracts and NDAs.

Client Account management

Management of revenue growth through campaigns and promotions.

Liaise with finance to ensure all pending invoices and requisitions are processed and payments received / made accordingly

Follow up on all pending payments with partners.

Prepares monthly revenue reports for partners, third party content providers and management board

Responsible for sending monthly payout reports to all partners

Work with content coordinators to ensure all needed reports are completed and submitted and contents uploaded on time

Other task as may be assigned by your supervisor

JOB COMPETENCIES AND CAPABILITIES

Educational Qualifications  & Functional / Technical Skills

Minimum of Bachelor’s degree in Project, Business and Account Management or equivalent degree / experience.

Understanding of operator infrastructure, capabilities and network protocols especially VAS, Operator billing, etc.

Excellent project management and business skills

Relevant Experience (Type of experience and minimum number of years

Experience working in the mobile industry, with demonstrated deep knowledge / hands-on experience in sales and marketing, operations or business development.

Demonstrated ability to improve products growth with partners

Demonstrated ability to multitask and meet deadlines

Demonstrated ability to manage a project end-to-end

Ability to handle the pace and ambiguity that comes with working in a start-up environment

Previous experience working at mobile value-added servicing company is an added advantage.

Demonstrate achievement of measurable revenue target

Attitude and Behavioral Traits

Great problem solving and analytical skills

An effective team player with excellent communication and interpersonal skills

Excellent PowerPoint and Excel skills

Excellent organizational and project management skills