ICT Operations Manager

Job Summary

The ICT Officer will provide strategic leadership, management oversight, and technical direction for the organization’s information and communication technology operations. The role requires a professional who can function effectively as a team leader, ensure reliable ICT service delivery, oversee systems, infrastructure, and digital tools, and build the technical capacity of staff across the organization.

The successful candidate will combine hands-on ICT expertise with strong managerial, coordination, and training skills.

Key Responsibilities

ICT Leadership & Management

• Provide leadership and oversight for all ICT functions, systems, and infrastructure.
• Manage Operations.
• Facilitate the implementation of strategic Initiatives.
• Drive Governance and implement governance initiatives
• Develop and implement ICT strategies aligned with organizational goals.
• Supervise and coordinate the activities of the ICT team and external service providers.
• Assign tasks, set performance targets, and monitor team output and service quality.
• Prepare ICT work plans, budgets, and progress reports.

Systems & Infrastructure Oversight

• Oversee the management of networks, servers, databases, hardware, and software systems.
• Ensure availability, security, and optimal performance of ICT systems and digital platforms.
• Coordinate system upgrades, deployments, and maintenance activities.
• Ensure data protection, backups, cybersecurity controls, and business continuity plans are in place.
• Manage ICT assets, licenses, and inventory.
• Act as an interface between the organization and the I.T developers.
• Design, update and manage all organisational websites.
• Provide IT Support especially for web-based systems.
• Install new enabled IT processes and systems across clients’ functions.
• Drive market needs for IT solutions to increase market share.
• Align organizational I.T strategy with customer experience strategy.
• Support the facilitation, design and Automation of I.T systems.
• Troubleshoot on our I.T solution platform.
• Monitor and manage I.T systems for optimum performance.
• Ensure the security and confidentiality of all I.T equipment including software.
• Address key accounts’ needs to maximize I.T solution generation
• Regularly update hard drives with the latest information collated.

Policy, Governance & Compliance

• Develop, review, and enforce ICT policies, procedures, and standards.
• Ensure compliance with data protection regulations, cybersecurity best practices, and organizational policies.
• Support internal and external audits related to ICT systems and controls.
• Identify ICT risks and implement mitigation measures.

Capacity Building & Training

• Assess ICT skills gaps across departments and develop capacity-building plans.
• Design and deliver ICT training sessions, workshops, and user support programs.
• Build staff capacity on enterprise systems, digital tools, cybersecurity awareness, and data management.
• Support the adoption of digital tools and automation to improve efficiency.

Key Skills & Competencies

• Strong team leadership, coordination, and people management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to translate technical concepts into non-technical language.
• Strong planning, documentation, and reporting skills.
• High level of integrity, professionalism, and accountability.
• Ability to work under pressure and manage multiple priorities.