Senior Manager, Sales Operations

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

ABOUT HUGO

Hugo Technologies, Inc. is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our Why is simple. Outsourcing generates billions in income and opportunities globally, but less than 2 percent reaches African communities. We are changing that. By winning a share of the multi billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we are obsessed with excellence. We ask smart questions to build a thorough understanding of our client’s needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

WHAT YOU WILL BE DOING

As Senior Manager, Sales Operations, you will lead the structure, organization, and execution that powers Hugo’s mid market GTM engine. Reporting to the Head of Revenue Operations, you will oversee a small team of Sales Administrators and RevOps staff who execute critical sales motions including campaign execution, contact research, account prep, competitive intelligence gathering, sequencing builds, and outbound support.

Your mandate is to bring clarity, order, and predictable execution to the revenue organization. You will build processes, strengthen systems, enforce standards, and ensure the sales team has the support they need to operate efficiently. You will manage incoming requests, translate them into structured workflows, and ensure your team delivers quality output on time.

This role is ideal for someone who is deeply operational, people oriented, and thrives in a high velocity environment. You are part coach, part project manager, and part systems thinker.

Key Responsibilities

Team Leadership

• Build, coach, and lead a small team of Sales Administrators and Sales Ops contributors.

• Establish clear expectations, workflows, and quality standards for task execution.

• Create a culture of accountability, accuracy, and speed.

Process and Project Management

• Own and optimize the intake and prioritization process for all Sales Operations requests.

• Set up structured workflows for campaign builds, sequencing, contact acquisition, account enrichment, and competitive research.

• Ensure requests are completed with consistent quality and delivered on time.

• Develop documentation, SOPs, checklists, and templates that improve team efficiency.

Sales Technology Ownership

• Own and administer Hugo’s sales technology stack including HubSpot, Monday.com, and connected systems.

• Partner with internal teams to ensure clean data hygiene and accurate reporting.

• Identify opportunities to simplify workflows or automate manual steps.

Pipeline and Performance Insights

• Conduct recurring pipeline analysis to surface trends, gaps, and areas requiring focus.

• Deliver weekly reporting to Sales Leadership with clear insights and recommended actions.

• Monitor activity performance across outbound and inbound motions.

GTM Support

• Support campaigns and motions targeting mid market digital native and B2B organizations.

• Ensure the sales team has the research, tools, and operational support needed for effective outreach.

• Coordinate with Marketing Operations on lead flows, contact quality, and segmentation when relevant.

Cross Functional Collaboration

• Partner with the broader Revenue team to ensure alignment across campaigns and reporting.

• Work with RevOps leadership to improve the effectiveness of systems, dashboards, and process flows.

WHAT QUALIFICATIONS YOU WILL NEED

Competencies

• Strong people leader with a coaching mindset; able to develop early career talent into high performers.

• Organized operator with the ability to bring structure to ambiguous environments.

• Exceptional project management skills with strong follow through and attention to detail.

• Comfortable working with data, reporting, and pipeline analysis.

• Clear communicator who can translate complex requests into structured workflows.

Technically confident with sales tools and systems including CRM and workflow platforms.
Thrives in fast paced environments and enjoys solving operational challenges.

Experiences

• Experience managing a Sales Operations or Sales Administration function is a plus.

• Experience working in or supporting mid market B2B or digital native companies preferred.

• Familiarity with HubSpot, Monday.com, and modern sales tech tools.

• Experience in BPO, professional services, or tech enabled services is a plus but not required.

• Africa First talent strongly encouraged to apply.