Country Operations Manager - Agent Network

Location : Africa (Nigeria, Kenya, Lagos, RSA)

Language : English (Intermediate+), Ukrainian or Russian (fluent)

Model : Full-time

Contract type : B2B

About the Client

Our client is a high-growth global payment platform utilizing AI-routing in specialized verticals (iGaming, Forex, Crypto). They are building a payments infrastructure for Nigeria through a high-performance offline agent network.

This is a pilot with the ambition to become a scalable model across West Africa.

Their Vision

To build the most efficient agent network for payments in Nigeria . We are starting in Lagos to validate the model within 3-6 months, followed by rapid scaling across other regions and neighboring markets.

We have a ready-made blueprint, informed by the experience of successful agent networks. However, we know that the best solutions are always built on the ground , working directly with real agents and customers. Your local expertise and insights will be critical to our success.

Pilot Success Metrics (Your Scorecard)

• 50+ active agents across 2-3 locations during pilot.
• Unit economics that confidently say : “Scale me now”.
• 70%+ agent retention after 90 days.
• Fraud rate

Key Responsibilities

Your goal is not just to execute the plan - your goal is to make it work in Nigerian reality.

Top 3 KPI Areas (Pilot Phase)

Target : 50+ active agents (20+ tx / month OR 50,000 NGN+ volume)

Deliverable : A reproducible model + documented proposal : Scale / Pivot / Shut Down .

Requirements

Must Have

Nice to Have