About MAX :
MAX is a team of passionate people building digital infrastructure to deliver the future of mobility in Africa and Emerging Markets. We attract people with conviction who are willing to bring new ideas and perspectives to a problem that affects everyone on the planet.
At MAX, you’ll have a unique opportunity to align your passion with a meaningful mission.
You will get a real opportunity to grow and make a real lasting impact on the lives of millions of people, and help deliver access to safe, reliable, affordable and sustainable transportation.
Our Mission :
We are Powering Africa’s Forward Movement, and this is being actualized through our transformative Mission : Making mobility safe, affordable, accessible and sustainable through the deployment of high-performance technology and operators.
We are building the largest vehicle subscription and financial services platform for commercial drivers and transport operators across Africa. Our proprietary technology is enabling Drivers with no banking history to access low to zero-emission vehicles, insurance, digital wallets and eHailing services on a subscription basis. From 2019 to 2020, we scaled from 200 to more than 10,000 drivers and have raised more than $70m to achieve our mission. Our goal is to serve 14million gig drivers across Africa's $250B mobility industry. In the short term, we are scaling our impact to 100,000 drivers across 10 cities in 3 countries.
Our Values :
In everything we do, we uphold these 5 values without compromise.
- Transparency : We’re taking everyone along for the ride.
- Integrity : We stand by our word to remain consistent with all parties, including you!
- Initiative : We prioritize ingenious ideas and nurture them, which has brought us this far, and we’re not stopping now.
- Partnership : We always keep the welcome mat rolled out on MAX Land; everyone is welcome.
- Safety : Safety to us at MAX means taking all road safety precautions, telling others about safety so that mobility is safe and comfortable for all.
Our Impact :
Financial Inclusion : We fill a critical funding gap for informal operators in Africa by arranging credit to drivers and micro-entrepreneurs who have few credible options.Economic Empowerment : We have onboarded +15000 drivers onto our platform with thousands more in the pipeline in a bid to fulfil the transportation needs in Africa.Sustainable Job Creation : We are creating direct and indirect jobs through income-generating assets, technology, and continuous skill development training.Transport Infrastructure : Our drivers are professionals and can guarantee a high quality of service and safety to passengers.Environmental Sustainability : We are deploying electric vehicles, charging infrastructure, and battery swapping stations to propel the transition to clean mobility.Role Overview : DRIVER OPERATIONS MANAGER
We are looking for a DRIVER EXPERIENCE MANAGER who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong research experience, an analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.
We are committed to and encourage equal opportunity.
What You’ll Do :
Ensure operational adoption of all strategies that aid optimal Driver welfare managementEnsure operational adoption of all strategies that aid Field Operations ManagementImprove External Customer Experience via targeted process improvement that ensures champions welfare are priorityEnsure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly / monthly reports doneBuild the Driver Setup Organization to effectively support the rollout of 20,000 ChampionsEnsure our driver onboarding verification processes is top notch and meet international standardsCreate Key Performance index across all teamsEnsure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification OfficersCreate proactive and reactive solutions to champions complaintsEnsure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platformEnsure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standardResponsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliantEnsure laid down processes / specifications are adhered to in champion selection by the AcademyOversee operational cost of the department ensuring cost is within approved budgetCo-ordination of champions to ensure timely pickup during activationsEnsure proper record management of personnel, expendituresCreate strategies that ensures we have in place a world class customer service teamWhat You’ll Need :
5+ years’ logistics or general transportation experienceDegree in Logistics, Accounting or related field5+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organizationDeep understanding of technology, product management, and change managementDeep understanding of marketing, sales, finance and operationsHigh levels of energy and drive, willingness to work hardExperience in Mobility / Fintech / Gig-economy / eCommerceExcellent communication and interpersonal skillsStrong planning, coordination and organizational skillsOutstanding research and analytical abilitiesStrong Project and Program management skillsGlobal leader and thinker with the ability to make quick strategic decisionsHighly energetic, self-motivated & proactiveWant to Join Us? Here’s Why You Should…
At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, colour, tribe, nationality, or disability.
The MAX Work Environment :
Drive : We are building a team where everyone is a leader and therefore run on internal motivationEmpathy : We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.Humility : We are committed to continuous learning and improvement. We learn, unlearn and relearnInitiative : We welcome novel ideas and encourage creativityDiligence : We take great pride in our work.Candor : We value open and honest communicationCollaboration : We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.Bias for Technology : We automate everything