Customer Service Representative

Job Summary

We are looking to hire a customer service representative to manage and resolve customer complaints.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : No Experience / Less than 1 year

Job Description / Requirements

Responsibilities :

• Proficientin relevant computer applications
• Familiaritywith CRM systems and practices
• Knowledgeof customer service practices and principles
• Excellent data entry and typing skills
• Superiorlistening, verbal, and written communication skills
• Research required information using available resources
• Ability tohandle stressful situations appropriately
• Trackrecord of over-achieving quota
• Make outbound and Inbound calls
• Provide product and service information to customers

Requirements :

• Minimum academic qualification of BSc degree in any discipline
• Minimum of 2 years of customer service experience
• Ability to multitask
• Excellent communication and presentation skills
• Customer orientation and ability to adapt / respond to different types of characters
• Strong phone contact handling skills and active listening