Workforce Management Analyst

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

A BOUT H UGO

WHAT YOU'LL BE DOING

The ideal candidate will be responsible for ensuring optimal staffing levels and efficient resource allocation across projects through proactive supply planning, accurate forecasting, and effective real-time management.

KEY RESPONSIBILITIES

Supply Planning :

• Maintain a centralized repository of employee skills, experience, and employment status to facilitate effective project resource planning.
• Assist the WFM Manager in capacity planning and modeling to support hiring and resource allocation decisions.

Forecasting and Resourcing :

Reporting :

Optimization and Performance Tracking :

QUALIFICATIONS

DESIRED ATTRIBUTES

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy .

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status