Waiter / Waitress

The Waiter / Waitress is responsible for providing exceptional customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. The ideal candidate must be attentive, courteous, well-presented, and able to multitask in a fast-paced environment.

Key Responsibilities

Greet and welcome guests warmly as they arrive.

Present menus and provide detailed information when requested (e.g., portion size, ingredients, or food allergies).

Take accurate food and beverage orders and enter them into the POS system.

Serve food and drinks promptly and professionally.

Check on guests regularly to ensure satisfaction and address any concerns.

Set up dining tables with clean linens, cutlery, glassware, and condiments.

Clear tables and reset them for the next guests.

Ensure cleanliness and organization of the dining area at all times.

Process payments (cash, POS, or other methods).

Follow health, safety, and hygiene standards.

Work closely with kitchen and bar staff to ensure smooth service.

Assist with closing duties, including cleaning, restocking, and reporting.

Requirements

Previous experience as a waiter / waitress is an advantage.

Excellent communication and customer service skills.

Ability to multitask and stay calm under pressure.

Good personal grooming and professional appearance.

Basic math skills and familiarity with POS systems (added advantage).

Ability to work flexible hours, including weekends and holidays.

Qualities Needed

Friendly and welcoming personality.

Attention to detail.

Team-player attitude.

Reliability and punctuality.

Strong work ethic.

Education

Minimum of SSCE certificate or equivalent.