At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work
Job Summary :
Ensure effective execution of merchandising and sales functions at the store level to achieve sales targets per territory, while managing staff efficiently to maximize product availability at minimal cost.
Key Responsibilities and Deliverables
Operational Management
- Communicate and drive understanding of store KPIs across the team
- Monitor and support achievement of store KPIs
- Coordinate with store managers to resolve KPI-related challenges
- Ensure proper execution of the 6Ps (Product, Price, Place, Promotion, People, Process)
- Manage stock orders, returns, and shelf health (replenishment, facings, planogram integrity)
- Implement and monitor planograms and promotional activities
- Oversee in-store activations per activation plans
- Set, monitor, and evaluate sales targets and performance
- Conduct client-specific in-store audits
- Benchmark processes against best practices
- Provide regular feedback to the Line Manager
Account Management
Collaborate with distributors and account managers to exceed sales targetsMaintain accurate sales trackingAddress customer queries and escalate unresolved issuesStay updated on market trends and competitorsConduct quarterly business reviews with clientsEnsure performance standards are metTeam Management
Ensure timely and clear communication within the teamTrack team activities and attendance accuratelyMaintain span of control and enforce HR policiesIdentify and communicate training needs; ensure training completionUphold discipline, dress code, and proper leave managementOperational Excellence
Maintain and report on Joint Business Plans (JBPs)Manage distributor relationships and ensure timely order deliveriesTrack expenditures and manage company assets (e.g., HHT devices)Ensure compliance with policies, SOPs, and distributor agreementsPlan and communicate team call cycles / PJPsMaintain and update customer databasesEnsure data accuracy and take corrective actions as neededStay informed on industry changes and share updates with teamAlign on goals and timelines with line managers