Head of Aftersales(GREE AC)CIG Motors • Victoria Island, LA, ng

Head of Aftersales(GREE AC)

CIG Motors • Victoria Island, LA, ng

3 hours ago

Job type

Quick Apply

Job description

Job Description

About GREE AC(Subsidiary of CIG)

We are a leading global HVAC brand delivering high-performance cooling solutions across residential, commercial, and industrial markets. We are seeking a highly experienced and commercially-minded Head of Aftersales to lead and grow our aftersales division as a full-scale business operation.

Job Summary :

This role requires a strong leader who can transform aftersales into a profit-generating business unit while driving operational excellence, customer satisfaction, nationwide coverage, and continuous service innovation.

Key Responsibilities :

1. Aftersales Business Leadership & Strategy

Lead the aftersales function as a strategic business unit with full P&L responsibility.
Develop and implement a nationwide aftersales business strategy aligned with the company’s commercial and market expansion goals.
Identify new revenue streams in services, AMC, parts, extended warranty, and technical solutions.
Drive year-on-year business growth, profitability, and operational efficiency.

2. Nationwide Service Operations Management

Oversee all service centers, service partners, and dealer networks across the country.

Ensure best-in-class service delivery with high efficiency, reliability, and consistent technical standards.

Strengthen nationwide coverage, response times, and customer touchpoints.

3. Technical Excellence & Quality Assurance

Ensure top-tier technical capability in troubleshooting, VRF diagnostics, inverter AC systems, and product support.

Implement quality standards, audit processes, and service procedures across all regions.

Increase First-Time Fix Rate (FTFR), reduce TAT, and elevate NPS / CSAT scores.

4. People Leadership, Training & Development

Lead and mentor nationwide aftersales teams, including engineers, technicians, and service partners.

Drive technician certification programs and continuous technical upskilling.

Build a high-performance culture focused on excellence, accountability, and customer experience.

5. Warranty, Parts & Service Network Management

Oversee warranty administration, claims validation, and escalation management.

Ensure availability of genuine spare parts, stock planning, and cost optimization.

Manage service partner contracts, SLAs, performance reviews, and compliance.

6. Customer Experience, Escalations & Dealer Relations

Strengthen customer retention through quality service delivery, transparency, and responsiveness.

Manage major escalations, institutional clients, and key account aftersales support.

Foster strong relationships with dealers, distributors, and service partners nationwide.

7. Reporting, Compliance & KPI Management

Develop and track national service KPIs, dashboards, and operational metrics.

Deliver monthly business performance reports, profitability analyses, and improvement plans.

Ensure compliance with company policies, safety standards, and regulatory requirements.

Requirements

Degree in Mechanical / Electrical Engineering or related field.

10+ years in HVAC aftersales or service operations, with at least 5 years in senior leadership or national management roles.

Proven experience managing a nationwide service operation or aftersales business unit.

Strong technical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.

Strong business acumen with P&L and commercial management experience.

Excellent leadership, communication, and stakeholder management skills.

Data-driven decision-making, strategic thinking, and process improvement capability.

High customer orientation and strong problem-solving skills.

Benefits

Competitive Salary

13th Month Allowance

Leave Allowance

Monthly Performance Bonus

Retirement Savings

Medical Coverage

Group Life Insurance

Opportunity to work in a fast-paced and dynamic environment

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Head Of • Victoria Island, LA, ng

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