Group Head, Digital Banking

Group Head, Digital Banking

Location : Lagos, Nigeria (Hybrid with Pan-African Travel)

Industry : Digital Banking | Fintech | Mobile Money | Digital Financial Services

Experience Level : 10-15 Years

Reports To : Chief Executive Officer / Board of Directors

Employment Type : Full-Time | Executive (C-Level)

Monthly Net Salary : 2,000,000 - 2,500,000

About the Organization

Our client is a pioneering Pan-African digital bank committed to transforming financial access, digital payments, and cross-border commerce across emerging African markets. With operations beginning in Nigeria under a regulated Microfinance Bank (MFB) structure, the organization is on a fast-track journey toward becoming a fully licensed commercial digital bank serving multiple African markets.

Driven by a mission to build a borderless financial ecosystem for individuals and businesses, the institution is scaling capabilities in mobile banking, payments, lending, merchant solutions, digital identity, remittances, embedded finance, and financial inclusion platforms.

Role Overview

The Group Head, Digital Banking will serve as a senior strategic leader responsible for accelerating digital adoption, scaling digital products, driving commercial outcomes, and delivering best-in-class digital experiences across multiple African markets.

The ideal candidate will be a visionary leader with hands-on experience building high-growth digital banks or fintech platforms, strong knowledge of African regulatory frameworks, and a proven track record delivering digital financial ecosystems at scale.

Key Responsibilities

1. Digital Strategy & Transformation

Lead and execute a Pan-African multi-market digital banking roadmap.

Transition the current digital MFB model into a scalable commercial digital bank.

Champion digital transformation initiatives focused on inclusion, cross-border payments, and embedded finance.

2. Product Management & Innovation

Oversee full-lifecycle digital product strategy across :

e-KYC and digital onboarding

Mobile and web banking platforms

Retail, SME, and merchant lending

Payments, bill automation, and merchant acquiring

Cross-border transfers, remittances, and foreign exchange

Digital savings, micro-investments, and wealth platforms

API-based ecosystem integrations and embedded finance

AI-driven analytics, fraud prevention, and risk controls

3. Digital Operations & Channel Excellence

Manage digital infrastructure performance, cybersecurity, resilience, and uptime.

Optimize channel performance across : Mobile App | Web Banking | USSD | APIs | Merchant Portals | Agent Networks

Ensure seamless service delivery, automated support systems, and efficient dispute resolution.

4. Regulatory Compliance & Governance

Collaborate with regulators across Africa (CBN, BoU, BCEAO, SARB, NIBSS, etc.).

Ensure compliance with AML / CFT, cybersecurity, consumer protection, and digital banking frameworks.

Support market entry approvals, sandbox programs, and licensing processes.

5. Partnerships & Ecosystem Growth

Build strategic alliances with payment processors, telcos, fintechs, and remittance providers.

Expand embedded finance solutions across retail, logistics, e-commerce, mobility, and enterprise ecosystems.

6. Commercial Leadership & P&L Ownership

Lead customer acquisition, engagement, retention, and monetization strategies.

Deliver profitability through automation, scale, and operational efficiencies.

Own digital revenue performance and cost-to-serve optimization.

7. Leadership & Culture Building

Build and lead a high-performing Pan-African digital banking leadership team.

Foster a culture of innovation, compliance, excellence, and customer-first execution.

Qualifications & Requirements

Education

Bachelors degree in Finance, Technology, Engineering, Business, or related fields.

MSc / MBA preferred.

Certifications in Fintech, Digital Banking, Agile, Strategy, or Product Leadership are advantageous.

Experience

10-15 years in digital banking, fintech, mobile money, or financial technology leadership.

Minimum 5 years in senior / executive roles.

Proven experience launching or scaling digital banking solutions in multiple African jurisdictions.

Technical Competencies

Strong knowledge of core banking systems, API architecture, cloud platforms, and cybersecurity.

Expertise in payments processing, switching, identity verification, reg-tech, fraud management, and financial compliance frameworks.

Leadership Competencies

Strategic thinker with strong execution discipline.

Exceptional regulatory and stakeholder engagement capabilities.

Entrepreneurial, resilient, commercially driven, and highly innovative.

Key Performance Indicators (KPIs)

Customer acquisition and activation performance

Digital revenue growth and profitability contribution

Platform uptime, cybersecurity resilience, and fraud metrics

Regulatory approvals and successful country launches

Product adoption across digital channels

Customer satisfaction (CSAT) and Net Promoter Score (NPS)

Compensation & Benefits

Net Monthly Salary : 2,000,000 - 2,500,000

Performance Bonus + Profit Sharing

Private Health Insurance

Pension Scheme

Housing & Travel Allowances

2530 Days Paid Annual Leave

Executive Learning & Global Development Allowance

How to Apply

Qualified and interested candidates should submit their CV and a concise executive cover note to :

hiring@mysigma.io

Subject Line : Application Group Head, Digital Banking